Field Service Technician

ppField Service Technician Bystronic Group•sassari, sardegna, it /p h3Who we are. What we do. /h3 pWe are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. /p pWe want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. /p h3In a nutshell /h3 pAs a 2nd Level Service Technician, you will provide hands-on support to 1st Level Support teams, ensuring maximum uptime of TUBE machines at customer premises worldwide. /p h3What drives this department /h3 pThe Service department is a reliable partner for our customers worldwide. We put our customers first, strive to understand their priorities and then apply innovative solutions to meet those needs. Our service team is made up of dedicated and passionate experts who strive to create an outstanding customer experience. /p h3What you will be doing /h3 h3Technical area: /h3 ul liInstalling, fully disassembling, revising, assembling, commissioning handing over Bystronic tube laser machines, including system integrations. /li liResolve very complex issues. Act as role models to mentor other technicians. /li liAssemble electric, pneumatic and hydraulic installations. /li liPerform advanced repairs and measurements. /li liRetrofit Bystronic Machines at the customer site, including modifying and retrofitting electric, pneumatic and hydraulic systems. /li liPerform updates/modifications on complex issues where solution is not clearly defined. /li liDiagnose and adjust parameters of CNC/PLC systems. /li liPerform CNC/PLC software updates / downgrades and tests whether those were successful. /li /ul h3Customer interactions: /h3 ul liIidentify needs and opportunity for upgrades to support customer needs. /li liAdvice and optimization suggestions for machines at the customer’s place. /li /ul h3Internal collaboration and learning: /h3 ul liComplete and communicate required reports such as: service reports, customer feedback and installation documentation in CRM. /li liTrain other employees on safety instructions and technological skills in PLC / CNC knowledge. /li liFollow and initiate quality improvements per ISO guidelines. /li /ul h3Your education experience /h3 ul liMinimum of 3-5 years technical service experience: mechanical, electrical, pneumatic, and/or software engineering. /li liHands-on experience commissioning industrial machinery, including installation, testing, troubleshooting, and start-up, is required. /li liStrong knowledge of safety regulations, with a strong commitment to safety compliance, procedures, and accurate documentation. /li /ul h3What you need to succeed /h3 ul liApprox. 80% travelling worldwide (mainly Europe). /li liGood level of English. /li liAdapt at balancing priorities based on repair workload. /li /ul h3What’s in it for you /h3 ul liA dynamic and inclusive work environment. /li liOpportunities for professional growth and development. /li liCompetitive compensation and benefit package. /li /ul h3People power our purpose /h3 pImagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change. /p h3Life at Bystronic /h3 pExplore our careers page to learn more about how we work: /p /p #J-18808-Ljbffr