Software Technical Support Engineer

At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.

Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Large Format Additive Manufacturing (LFAM) . By pioneering cutting‑edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.

Our solutions combine advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software , enabling high‑performance, large‑scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms: Heron AM , for 3D printing of large‑scale composite parts and Vipra AM , to produce large‑scale metal components.

With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future !

BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING

As a Software Technical Support Engineer you will play a key role in validating, testing, and supporting the software used in Caracol’s additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies. This role combines technical troubleshooting, software validation, and customer-facing support, offering exposure to cutting‑edge automation and additive manufacturing systems.

• Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance
• Execute hands‑on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large‑scale AM systems
• Help technical support and field engineering teams in troubleshooting Level 2 software‑related issues, occasionally interacting with customers
• Provide internal training and guidance to support teams to help them handle common Level 1 technical requests
• Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use

• Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
• Up to 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strongplus
• Basic knowledge of programming languages such as C++, C#, or Java
• Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
• Valid driving license and own vehicle required
• Fluency in English and Italian

• Flexible working hours and smartworking
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.