Senior Solutions Engineer - Italy

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process.
You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound.

This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.

What you'll be doing:

• Partner with Account Executives to uncover customer needs, system environments, and integration requirements.
• Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
• Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
• Support pilot programs to validate functionality, integration, and impact prior to contract signature.
• Act as a trusted advisor throughout the sales cycle - answering technical questions and resolving blockers.
• Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Maintain accurate documentation for proposed solutions and integration requirements.
• Capture recurring customer feedback and insights to inform product development and roadmap prioritization.

Who you are:

• Fluency in both Italian and English
• You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
• Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.
• Excellent communication and presentation skills — able to translate technical concepts into business value.
• Customer-centric and commercially aware, with strong problem-solving ability.
• Comfortable managing multiple sales opportunities and stakeholders simultaneously.
• Experience collaborating across Sales, Product, and Customer Success.
• Organized, proactive, and motivated by solving customer challenges through technology.

What's in it for you:

• Competitive compensation package + bonus
• 22 days holiday plus 3 extra days after one year of employment
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Reimbursement of internet charges (up to 30 EUR)

• Base Salary: 61,800€ – 72,800€
• On-Target Earnings (OTE): 77,250€ – 91,000€ at 100% of target
• Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission).

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-AP1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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