Head Waiter - Palazzo Cordusio Gran Melià Hotel

ppArea: Food Beverage /ppLocation: Milano, IT /ph3Benefits /h3ulliMy MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. /liliMy MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. /li /ulh3Mission /h3pResponsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence. /ph3Responsibilities /h3ulliSupervise and support the team in accordance with supervisor directives and hotel standards. /liliOversee the readiness and proper use of all service equipment and supplies. /liliMaintain a polished, professional, and approachable demeanor at all times. /liliEnsure accurate and timely service, strictly following SOPs. /liliCheck orders for accuracy and presentation before delivery. /liliRespond to guest feedback effectively and elevate complex issues when necessary. /liliUphold hotel policies regarding punctuality, appearance, and conduct. /liliLead by example during service and actively participate in briefings and training sessions. /li /ulh3Customer Experience Safety /h3ulliFoster personalized interactions, anticipating and responding to guest needs. /liliManage guest complaints promptly, involving supervisors when needed. /liliActively promote the hotel’s offerings, experiences, and signature events. /liliEnsure adherence to all health, safety, and hygiene protocols by the service team. /li /ulh3Requirements /h3ulliEducation: Secondary education or higher. Hospitality training preferred. /liliLanguages: Local language and fluent English; knowledge of a third language is an asset. /liliSkills: Leadership, teamwork, attention to detail, organizational ability, guest focus. /liliExperience: Minimum 2 years as a waiter; 1 year in head waiter role preferred. /li /ulh3Contract /h3pFixed-term initial contract. /ph3Equal Opportunity /h3pAt Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. /ppWe promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. /p /p #J-18808-Ljbffr