Patient Experience Coordinator, Plastic Surgery

ph3Who We Are /h3 pWe are a fast-growing vertical SaaS company that leveragesinnovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. /p pAdoreal partners with a select group of top-tier aesthetic and cosmetic medicine practices, providing the technology, operational support, and talent that help them deliver an exceptional patient experience while they scale. We are recruiting on behalf of one of our partner practices, a high-end, luxury plastic surgery practice based in Naples, FL. /p h3About the Role /h3 pThis is a front-of-house role that blends the warmth and precision of a luxury guest experience with the structure of a medical practice. You will be the first face patients see and the steady hand guiding them through their journey, from their very first phone call or consultation through post-procedure follow-up. This role suits someone who is equally comfortable running a polished front desk and building genuine, trusted relationships with patients during a meaningful and often personal experience. /p h3Key Responsibilities /h3 pFront Desk Reception /p ul liWarmly greet and check in patients and guests, setting the tone for a luxury, white-glove experience from the moment they arrive. /li liManage a multi-line phone system, answer patient inquiries, and route calls appropriately. /li liSchedule, confirm, and manage appointments across providers, treatments, and procedures. /li liMaintain a polished, organized, and welcoming front-office environment at all times. /li liProcess check-in/check-out, collect payments, and manage patient intake paperwork and consent forms. /li liMaintain accurate patient records within Adoreal's EHR system. /li /ul pPatient Coordination /p ul liGuide patients through pre- and post-procedure instructions, answering questions and easing any concerns with warmth and confidence. /li liCoordinate closely with physicians, aestheticians, and clinical staff to ensure a seamless patient experience. /li liProactively follow up with patients to confirm appointments, check on recovery, and support retention and satisfaction.Help patients navigate financing, scheduling, and logistics tied to their treatment plans. /li liUphold the discretion, privacy, and elevated service standards expected in a luxury medical practice. /li /ul ul liMust live locally in or near Naples, FL - this is an on-site role. /li liPolished, presentable, and professional in appearance and demeanor at all times. /li liHighly organized, detail-oriented, and diligent - comfortable managing multiple patients, schedules, and priorities at once. /li liA proactive self-starter who anticipates needs rather than waiting to be told. /li liGenuinely comfortable working in a medical/clinical environment and interacting closely with patients. /li liExcellent written and verbal communication skills, with a warm, client-service orientation. /li /ul pBackground (highly preferred) /p ul liPrior experience in aesthetics, cosmetics, dermatology, plastic surgery, or another medical/clinical setting. /li liAlternatively, experience in high-end luxury hospitality - five-star hotels, resorts, or luxury spas - with a strong service pedigree. /li /ul pAdoreal is helping our partner plastic surgery practice fill a position internally. This position is not with Adoreal directly. /p pWe provide the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes. /p pBy combining innovative business strategies with world-class clinical talent, Adoreal enables clinics and surgeons to thrive in today's competitive elective medicine landscape. /p /p #J-18808-Ljbffr