Senior Account Manager

pAs an Account Manager at Flexport, you nurture key client relationships and drive value delivery across the client’s supply chain. You partner with clients, identify solutions, and manage upsell, cross-sell, and renewal opportunities while ensuring a premium, consistent experience globally. You collaborate with cross-functional teams to monitor metrics, onboarding, and strategic reviews, shaping outcomes that advance Flexport’s mission to simplify global trade. /pulliHealth insurance /liliLife insurance /liliStatutory pension contributions /liliEquity program /liliParental leave /liliCultivate and grow relationships with key business stakeholders to deepen the Flexport partnership /liliMonitor account health with clients and identify opportunities to improve the experience /liliIdentify, develop and close upsell, cross-sell, and renewal opportunities /liliTrack client financial health and ensure timely payments /liliLead client onboarding and define standard operating procedures /liliScope and guide implementation stages and timelines for new opportunities /liliCollaborate with global counterparts to maintain a consistent account experience /liliOversee client metrics with Global Operations and address escalations /liliPrepare content for client touchpoints to highlight value and new opportunities /liliLead quarterly strategy reviews using deep client knowledge with minimal guidance /liliDrive product adoption with client stakeholders to maximize Flexport value /liliDocument and refine client success criteria as needs evolve /liliContinue learning through internal/external training to act as a trusted advisor /liliMaintain Salesforce accounts and opportunity pipeline /lili3-5 years in sales/account management or client-facing role /liliBackground in logistics, freight forwarding, or supply chain /liliClient-centric mindset focused on outcomes and strategic planning /liliStrong problem-solving, process orientation, and structured thinking /liliDeep curiosity about client needs and how Flexport can meet them /liliHigh attention to detail and ability to analyze metrics /liliStrong business acumen and track record in (cross)selling a product /liliFluent in Italian and English; Spanish is a strong plus /liliCV in English requested by employer /liliData-driven account management /liliStrategic planning and presentation delivery /li /ul #J-18808-Ljbffr