Guest Service Agent - Rome Marriott Park Hotel

: Front Office / Guest Experience**Sede**: Rome Marriott Park Hotel**Riporta a**: Front Office Manager* Accogliere gli ospiti con cortesia e professionalità, offrendo un servizio orientato alla persona e basato sulla cultura "people first".* Gestione delle chiamate interne ed esterne applicando gli standard di risposta previsti* Gestire check-in e check-out in modo accurato e rapido.* Fornire informazioni su servizi, spazi e standard dell'hotel, garantendo un'esperienza informativa chiara e completa.* Anticipare le necessità del cliente, attraverso la conoscenza preventiva dell'ospite* Gestire richieste speciali, segnalazioni o reclami con atteggiamento proattivo e orientato alla soluzione.* Coordinarsi con Housekeeping, F&B e altri reparti per un servizio integrato.* Registrare correttamente i dati degli ospiti nel PMS.* Gestire transazioni, fatturazioni, autorizzazioni e pagamenti con precisione e integrità, in conformità alle policy interne.* Rispettare gli standard di sicurezza, le procedure operative e le normative vigenti.* Applicare le policy aziendali in tema di privacy, etica e comportamento professionale.Front Office / Guest Experience**Location:** Rome Marriott Park Hotel**Reports to:** Front Office Manager**Contract type:** Full-time* Welcome guests with courtesy and professionalism, delivering a people-oriented service rooted in the "people first" culture.* Handle internal and external phone calls in accordance with established service standards.* Manage check-in and check-out procedures efficiently and accurately.* Provide clear and comprehensive information regarding hotel services, facilities, and standards.* Anticipate guest needs through proactive knowledge of guest profiles and preferences.* Manage special requests, feedback, and complaints with a proactive, solution-oriented approach.* Coordinate with Housekeeping, F&B, and other departments to ensure seamless service delivery.* Accurately record guest information within the PMS.* Manage transactions, billing, authorizations, and payments with precision and integrity, in line with internal policies.* Comply with safety standards, operational procedures, and applicable regulations.* Apply corporate policies regarding privacy, ethics, and professional conduct.* High school diploma with a focus on tourism, or a degree in Hospitality Management.* Minimum 1 year of experience in the hospitality sector within 4 or 5 star properties.* Advanced knowledge of Opera PMS (Cloud or On-Premise).* Ability to manage OTA reservations and direct booking channels.* Strong command of Microsoft Office and digital tools.* Fluent English; additional languages are a plus.* Familiarity with basic accounting procedures and payment handling.* Empathy and authenticity in guest interactions.* Strong attention to detail and a natural inclination toward personalized service.* Excellent communication and interpersonal skills.* Problem-solving attitude and strong customer orientation.* Precision, reliability, and accountability.* Transparent, respectful conduct aligned with company policies and regulations.* Ability to work collaboratively across teams, fostering proactive cross-functional cooperation and respect for diversity and inclusion.* Flexibility and availability to work shifts, weekends, and holidays.* A dynamic and international working environment.* Career growth opportunities within the Marriott group.* Continuous training and access to professional development programs.* Company benefits and discounted rates on Marriott stays worldwide.* Competitive compensation aligned with the hospitality market. #J-18808-Ljbffr