Incident Manager
TeamSystem
Overview
As Incident Manager, you will design and govern a robust incident management framework to ensure product availability and trust. You'll act as the central orchestrator during critical events, coordinating cross-functional teams and aligning with governance. You will drive continuous improvement through blameless post-mortems and proactive risk mitigation. Your work enables faster, more consistent responses and clearer executive reporting. This role sits in Tech Excellence, shaping resilient, efficient technology that underpins customers' businesses.
Retribuzione / Benefits
- short working week (Friday afternoons)
- flexible hybrid work
- tailored welfare plan for wellbeing
- personalised development programme
- supportive, inclusive culture
- focus on sustainability and innovation
Responsabilità
- Improve the end-to-end incident management operating model with clear workflows, severity levels, and escalation paths across the product portfolio
- Coordinate cross-functional responses involving Technical Teams, Product Owners, DPO, Legal, Cybersecurity, and Customer Success during major incidents
- Facilitate post-mortem analyses and blameless root cause reviews to translate incidents into actionable improvements
- Develop and manage prevention policies and trend monitoring to reduce incident frequency and impact
- Translate technical crisis data into clear narratives and KPIs (e.g., MTTR, MTTD) for executive decision-making and stakeholder confidence
Requisiti fondamentali
- Minimum 5 years of experience in Incident Management, Service Management, or high-stakes Technical Operations in mission-critical or regulated environments
- Experience in 24x7x365 operations with strong SLA and regulatory compliance understanding
- Proven ability to navigate complex, multi-country, multi-unit stakeholder environments
- Experience defining and scaling processes in organizations establishing standardized frameworks
- Outstanding communication skills and ability to maintain clarity in crisis situations
- Advanced English (C1 or above); knowledge of Spanish or French a plus
- leadership under pressure
- diplomacy and stakeholder management
- clear, concise communication
- Incident Management
- Service Management
- Technical Operations
Offerta di lavoro pubblicata 2 giorni fa
Offerte di lavoro simili
- ...In questa posizione guiderai il team di Incident Response end-to-end per gestire violazioni di sicurezza, contenimento e ripristino. Lavorerai a stretto contatto con SOC e stakeholder per assicurare comunicazioni rapide e azioni coordinate durante incidenti complessi....Consigliato
- ...Overview In this role you will lead the IT Service Desk to deliver a high-quality, proactive employee technology experience. You'll manage a team of ten, drive continuous improvement, and transform the service desk into a scalable, data-driven function. You'll work to...ConsigliatoLavoro ibridoLavoro da casa
- ...the country. You will own country delivery performance, vendor management, cost optimization and key logistics projects, closely collaborating... ...delivery plan design,clarify the delivery requirement and manage the fulfillment of POs. Responsible for the end to end delivery...Consigliato
38.000 €
..., realtà specializzata nella Ricerca e Selezione di profili di Middle e Senior Management, per compagnia leader nel settore assicurativo , ricerca: Posizione: IT Delivery Manager Cerchiamo un/una Project Manager di Delivery (Software/IT) con approccio operativo...ConsigliatoLavoro ibridoDisponibilità immediata- ...Foster strong customer relationships and act as escalation point Identify training needs and develop technical and soft skills Manage resource planning, scheduling, and workload balancing Requisiti fondamentali Formal engineering qualification in a related...Consigliato
- pHaier Europe is seeking an IoT Technology Senior Manager to lead the European technology delivery of our international connected platform. You will drive secure, scalable experiences across millions of appliances, collaborating with global teams to shape platform evolution...
- ...Henry Schein One is seeking a Product Manager II to independently own discovery and delivery within a defined product area. You will understand customer problems, shape hypotheses, and guide your squad toward value, delivering measurable outcomes. You will define problems...
40.900 € - 56.200 €
pYDU JC Air Cond Ref Inc.- Dubai is looking for a leader to manage operations in Italy's HVAC sector. This role requires a strong background in Industrial Refrigeration and a minimum of 5 years of experience managing field resources. Responsibilities include ensuring service...Orario flessibile- ...define cross- and upsell plans Provide licensing support in collaboration with cross-functional teams Collaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end processes Drive timely resolution of escalations with customers...
- Avanade Inc. cerca un Solution Architect per progettare architetture cloud-native, con focus su Azure, e guidare l'intero ciclo di vita dei progetti. Collaborerai con team di delivery e sales per modellare soluzioni ad alto valore e definire stime e modelli architetturali...
59.000 €
...Overview As Manager Network Services you will shape and execute a global strategy for network services in a cloud-driven environment. You will lead a diverse engineering team, drive adoption of SDN and security services, and collaborate with external partners to support...Tempo pienoImpiego permanenteLavoro ibrido40.000 € - 50.000 €
ph3Responsabilità /h3 ul liPrendere in carico le unità in manutenzione /li liOrganizzare i servizi di manutenzione e pronto intervento sugli impianti dell’area /li liCoordinare i Tecnici Servizi in modo da garantire un efficiente servizio di manutenzione, chiamata e riparazione...Impiego permanente1 giorno/sett.40.000 € - 50.000 €
Responsabilità Prendere in carico le unità in manutenzione Organizzare i servizi di manutenzione e pronto intervento sugli impianti dell’area Coordinare i Tecnici Servizi in modo da garantire un efficiente servizio di manutenzione, chiamata e riparazione al cliente...Smart workingImpiego permanenteAuto aziendale- ...Overview In questo ruolo di Service Manager sei responsabile dell’area post-vendita, garantendo servizi di assistenza, manutenzione e riparazione efficienti e orientati al cliente. Lavori a stretto contatto con il team tecnico e le funzioni di vendita per offrire un’esperienza...
- ...Senior Service Manager, Retail Services IT Services | Retail | Large-Scale Distribution | Hospitality Why Join Us At Toshiba Global... ...in line with contractual commitments, SLAs, and KPIs Manage critical customer escalations and drive effective resolution...Lavoro ibridoOrario flessibile
- ...rischi tecnici, operativi ed economici, definendo piani di mitigazione e continuità. Competenze tecniche Project Portfolio Management, PMO governance e Service Delivery Management. Framework ITIL, metodologie Agile/Scrum, Waterfall e modelli ibridi di delivery...Lavoro ibrido
- ...Overview As Project Services Manager for an oil & gas project in Milano, you oversee cost control, scheduling, and documentation to protect client interests across the project lifecycle. You work within a disciplined program/ project management team to ensure accurate...
- ...global deployment of Vertiv products. You will partner with Product Management, Engineering, Operations, and regional service teams to embed... ...requirements into launches and life-cycle activities. You will manage cross-functional programs across multiple regions, balancing...Stage/Tirocinio
- ...innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide The Industrialisation Manager is responsible for deploying industrialisation processes and standards at project level, ensuring operational efficiency and continuous...Impiego permanente
- ...experience in similar role Strong knowledge of industrialisation methods, Lean Manufacturing tools and industrial performance management Fluent in English Strong leadership and ability to work in a team Sound decision-making with ability to involve others...
- ...base across North Italy, collaborating with regional and cross-functional teams. You will build long-term customer relationships, manage service offerings, and contribute to growth targets and customer satisfaction. You support SLAs, pricing negotiations, and market insights...3 giorni/sett.Orario flessibile
- ...Gunnebo Entrance Control is seeking a Global Spares Product Manager based in Italy near Lavis to lead the spare parts portfolio across the global product lines. You will own lifecycle planning, pricing governance, and cross-functional alignment to maximize availability...
- ...Device, or Life Sciences with significant leadership in Field Service and/or Field Applications ~ Proven track record in leading managers and dispersed teams, driving operational performance and transformation ~ Strong leadership, strategic thinking, stakeholder...Auto aziendaleRemoto
30.000 € - 35.000 €
...SUMMARY OF ROLE Project Manager is responsible for handling company's ongoing projects. She/he will work closely with project team... ..., procurement & logistics, erection and commissioning; • manage claims and change order to/from customers and sub-suppliers during...Tempo pienoLavoro ibrido- Un'azienda di servizi tecnologici cerca un Account Manager per la sua sede di Monza. Questa figura si occuperà di promuovere e vendere soluzioni IT su scala nazionale ed europea, sviluppare business nel portafoglio clienti e individuare nuove opportunità. È richiesta un...
- ...affini; precedente esperienza, anche breve, in ambito credit management, NPL/UTP, portfolio management, analisi finanziaria o attività... ...: Milano centro Contratto a tempo indeterminato Loan Manager - categorie protette (L. 68/99) Sesto San Giovanni, Italy #J...Impiego permanente
- ...Support Proximity Lead for Italy to drive on-site and remote IT service across Retail and Corporate. You will report to the IT Support Manager Italia and coordinate a ~10-person team, setting objectives, organizing shifts, and guiding budget planning. Role requires ITIL...RemotoTurni
- ...Agilent Technologies Italia SpA is seeking a Laboratory Service Sales Remote Account Manager to cover the Italian market from the Greater Milan area in a hybrid role. You will drive remote sales activities, build long-term relationships with procurement teams and end users...Lavoro ibridoRemoto
- ...Overview Join BIC World as Field Sales Manager for the Stationers channel in Italy. You will develop and execute sales strategies,... ...drive growth through key distributors and retailers. You will manage territory coverage, build strong customer relationships, and monitor...
- pHEINEKEN Italia è alla ricerca di un/una Capability Manager On Trade per progettare e implementare soluzioni di Commercial Capability per il Canale On Trade e per i progetti assegnati. Il ruolo richiede una forte collaborazione con la forza vendita e una visione orientata...