Digital Product Design Intern (Milan / Rome)

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Design experts within the AI, Insights & Solutions team. This team is part of Bain’s digital capabilities practice, which includes experts in analytics, engineering, product management, and design. In this multidisciplinary environment, you'll leverage deep technical expertise with business acumen to help clients tackle their most transformative challenges. You’ll work on integrated teams alongside our general consultants and clients to develop data-driven strategies and innovative solutions. Together, we create human-centric solutions that harness the power of data and artificial intelligence to drive competitive advantage for our clients. Our collaborative and supportive work environment fosters creativity and continuous learning, enabling us to consistently deliver exceptional results.

WHERE YOU’LL FIT WITHIN THE TEAM

Working within AIS as a Design Intern provides an unparalleled opportunity to work on big, impactful challenges for leading brands and businesses, and to experience and learn from multiple different types of projects across industries.

Common stages of work include:

• Discovery: Help clients understand the business, user and technology landscape. Identify priorities and assess risks to generate a transformative path forward.
• Ideation: Use design principles to guide ideation, continue to refine priorities and focus on highest potential opportunities.
• Design and Validate: Create concept experiences based on deep user ethnography to bring an idea to life, and test customer desirability, commercial viability and tech feasibility.
• Create and Launch: Build experiences, products, services, and launch full-scale new businesses/business models
• Scale: Drive commercial growth of the corporate startup, product, or service.

WHAT YOU’LL DO

Participate in the full strategic design process hands on to transform customer insights into impactful opportunities for growth

• Conduct qualitative and quantitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
• Support planning and execution of ideation workshops and creative sessions
• Envision and conceptualize new business ideas and services with game changing potential and bring them to life through creative storytelling
• Iteratively design and refine solutions through low to high-fidelity prototyping in Figma

Team with and learn from a diverse group of general consultants, designers and innovation specialists, with deep expertise in human-centered design and product development

• Contribute to the collective growth and experience of the AIS team by sharing your experiences and unique perspective
• Gain experience working in a client services environment
• Benefit from 1:1 mentorship from AIS team members with a broad range of experiences and backgrounds

Support case team on cross-functional process management and project delivery and ensure that AIS delivers successfully

• Help ensure that AIS is successful at delivering high impact results
• Collaborate on design tasks by assisting with key deliverables, responding to guidance and feedback, and ensuring timely progress.
• Effectively support, co-create, and build relationships with multiple stakeholders (case team, client team, experts, outside partners)

Help to bring Bain to the next level as a business

• Develop skills in knowledge management by helping capture key insights and lessons learned from client engagements, contributing to the AIS team’s broader knowledge base.
• Build confidence in knowledge sharing by learning how to effectively communicate design expertise and capabilities to both Bain teams and clients, with guidance from experienced team members
• Contribute to AIS culture creation and take on team, office, or firm initiatives

ABOUT YOU

• Currently enrolled in or recently completed a degree or diploma in Design or a related field
• 0-2+ years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience)
• A thorough understanding of Design Thinking
• Skillset and interests focused on areas within strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design
• Comfort with and passion for the end-to-end design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
• Fluency in working with state-of-the-art collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS )
• Excellent communication, presentation and collaboration skills
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment
• This role requires approximately 30% travel to clients
• Proficiency in English and Italian is required

An ideal candidate will also have:

• A basic understanding of product and business strategy
• Understanding of and/or experience using Agile work methods

We'll be in touch with all candidates, regardless of outcome after October 4th.

In accordance with applicable Italian pay transparency requirements, Bain & Company provides information regarding the compensation applicable to this position. The salary for this role in Italy is €1500 gross per month

This compensation information has been determined based on objective and gender-neutral criteria and reflects the compensation normally applicable to the position at the time of publication. Actual compensation may vary based on factors such as relevant experience, skills, qualifications, and the scope of responsibilities associated with the role.