OCONUS Seat Service Technician

Description

More About the Role: Join Our Mission to Support the U.S. Navy’s PC Refresh Initiative and Enhance Warfighter Capabilities with Advanced IT Solutions! Leidos is seeking a highly motivated and skilled PC Refresh Technician to join our team and support the Naval Enterprise Network (NEN) OCONUS portion of the NGEN-R Service Management, Integration, and Transport (SMIT) Contract. This exciting opportunity is in Naples, Italy, where you will contribute to the End User Hardware as a Service (EUHWaaS) task order in Europe. At Leidos, we are deeply committed to supporting the U.S. Navy and its mission of providing superior technology to ensure the effectiveness of our nation’s defense efforts. By joining us, you will have the unique opportunity to be part of a team that provides Information Technology support to the U.S. Navy, making an impactful difference in the way it operates globally. You will contribute to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible. Your efforts will directly contribute to the Navy’s overall mission, ensuring readiness, bolstering security, and optimizing operational success. If you're looking for a chance to make a tangible difference in the defense of our nation, while advancing your career in the dynamic and rapidly evolving field of IT modernization, this is the opportunity for you.

What You’ll Get to Do

• Support the deployment of new hardware as a service devices (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
• Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.
• Maintain detailed records of the refresh process in remedy tickets, adhering to all work instructions for ticket management.
• Complete break-fix actions for EUHW devices, adhering to all work instructions and documenting work in remedy tickets.
• Complete seat returns for EUHW devices, adhering to all work instructions and documenting work in remedy tickets.
• Communicate with regional lead(s) and on-site end-user POCs to execute system replacements, break-fix actions, and device returns.
• Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
• Support completing all actions within the timeframe required by Service Level Requirement (SLR).

You’ll Bring These Qualifications

• Bachelor’s degree in IT or related field, and 2 years related experience; OR Associates degree in IT or related field, and 4 years of related experience; OR at least 8 years of related experience in lieu of a degree.
• Must be a US Citizen and possess a DoD Secret Clearance.
• Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
• Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
• Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
• Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
• Familiarity with imaging and deployment tools (e.g., MECM or similar).
• Familiarity with data migration and backup procedures.
• Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
• Knowledge of network configurations and security protocols.
• Ability to work independently and in a collaborative, team-oriented environment.

These Qualifications Would be Nice to Have

• ITIL Foundations v3 or v4 Certification.
• Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
• Strategic thinker with a results‑oriented mindset.
• High attention to detail and accuracy.
• Problem‑solving skills and a proactive approach to challenges.

Pay Range

$50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.