Community Manager - curricular internship

Job Description

LePub is looking for a Community Manager Intern - curricular internship for its Milan office to support the content team in the day-to-day management of online communities across Instagram and TikTok!

This is a hands-on opportunity for someone passionate about social media, communities, trends, and brand communication, who wants to gain experience in a fast-paced agency environment working on international brands, with a high creative and social-native language.

The role will carry out and learn everything about community management, social listening, publishing coordination, reporting, and real-time interaction management. The role will also learn a lot from content managers, strategists, analysts and creatives.

Responsibilities

• Monitor and manage brand communities across social platforms (mainly Instagram and TikTok)
• Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines
• Assist the team in identifying trends, viral conversations, and relevant cultural moments
• Support editorial planning, scheduling and publishing activities
• Support social listening and sentiment analysis activities
• Attend weekly and monthly reporting meetings
• Collaborate with content, strategy, creative, and account teams on ongoing projects
• Escalate sensitive conversations or critical issues to senior team members when necessary
• Help maintain consistency in tone of voice and community engagement across platforms.

Qualifications

• University agreement required for curricular internship
• Currently student in Communication, Marketing, Advertising, or related fields
• Fluent in social media, creators, internet culture, and online communities
• Excellent written and verbal communication skills
• Attention to detail and organizational skills
• Proactive attitude and willingness to learn
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent knowledge of English (written and spoken) and basic copywriting skills
• Previous experience managing personal or brand social channels is a plus.

Nice to have

• Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.)
• Basic understanding of social media KPIs and analytics.

What we offer

• A dynamic and collaborative work environment
• Opportunity to work on international and culturally relevant brands
• Exposure to real-time social media management and content workflows
• Mentorship from senior social media and content professionals
• Hands-on experience within a leading creative agency
• Learning & Development: a tailored learning journey, an individual and needs-based approach, always on
• Corporate Benefits: a platform dedicated to our people, full of offers, discounts, and more
• Corporate Wellness: access to online training courses for your physical and mental well-being
• Work From Home: 1 day(s) a week.

We are committed to creating fair and inclusive experiences for all talents.