IT Network Operation Center Specialist

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately‑owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one‑vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

IT NETWORK ENGINEER - NOC

To support our growing business, activities and needs, we are recruiting a talented Network Engineer to join our team located in Turin, Italy. The Network Engineer will actively contribute to maintain, secure, and monitor the existing network architecture as well as to the design of the future network and its implementation.

Some of the responsibilities will include:

• Implementing, maintaining, supporting, developing and, in some cases designing communication networks within an organization or between organization
• Ensuring the integrity and high availability of our network infrastructure
• Establishing networking environment by defining, implementing, documenting, and enforcing system standards
• Securing network system by establishing and enforcing policies and defining and monitoring access
• Supporting and administering firewall environments in line with IT security policy
• Troubleshooting and fault finding if issues arise
• Fulfilling ad hoc tasks and projects as required by the Company
• Contributing to the definition and implementation of project best practices and quality processes
• Liaising with external provider when network management is outsourced

Required skills and experience:

• Fundamental understanding of and hands-on experience with network technologies including but not limited to firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless
• Proven hands-on experience and expertise with Palo Alto firewalls or assimilated products

and/or proven hands-on experience and expertise with F5 Load Balancers or assimilated products

• Thorough knowledge and hands-on experience with fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, VPN, BGP, SD-WAN, etc
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
• Experience supporting and administering Load balancers, Proxy, reverse Proxy, Firewalls, Routers, Switches
• Proven experience in incident management, service request management and troubleshooting using root cause analysis (RCA) techniques
• Ability to multitask and work under pressure
• Outstanding English languages written and verbal communication skills.
• Availability to work on shifts and on-site, from Monday to Friday

Desirable skills and experience:

• Experience working in a NOC environment
• Experience of using ticketing systems and use of monitoring and management tools
• Experience installing and troubleshooting WiFi networks
• Working knowledge of public DNS zones and Global Servers Load Balancing (Traffic Manager)
• Cloud hands-on experience (Azure)
• Certification in Networking (e.g. BSc Networking, CCNA, CCNP, Cisco Meraki Solutions Specialist, Juniper JNCIA)

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

WHAT WE OFFER

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.