Laboratory Services Inside Sales Representative - Italy

Job Overview

Inside Sales Representative (early career) – Laboratory Service Sales department, covering the Italian market.This role is well suited to professionals at an early stage of their commercial career who are looking to build long‑term expertise in inside sales, customer engagement, and service‑based selling within a global life science organization.

Location & Working Model

This position is based in the Greater Milan area and operates under a hybrid working model, with regular collaboration at the Cernusco sul Naviglio site.

Key Responsibilities

• Meet sales objectives by driving remote sales activities (inbound and outbound calls, emails, chats, virtual meetings) with both existing customers and new prospects.
• Develop and maintain effective customer relationships with procurement, laboratory managers, and end users, identifying needs and positioning Agilent’s laboratory services portfolio.
• Identify and generate new business opportunities within an assigned territory to grow the existing customer base.
• Collaborate proactively with field service engineers and internal sales teams to deliver a differentiated and consistent customer experience.
• Prepare and manage service quotations, ensuring accuracy, follow‑up, and clear value communication.
• Maintain an up‑to‑date CRM pipeline and provide accurate sales forecasts.
• Gradually develop inside‑sales capabilities such as prospecting, objection handling, and commercial negotiation, with the support of the team.

Qualifications

• 1–3 years of experience in a commercial, customer‑facing, or inside‑sales environment (including graduate roles, commercial internships, pre‑sales, customer success, or hybrid technical‑commercial positions).
• Ability to communicate confidently with laboratory‑based customers (scientists, lab managers, procurement), gained through education or early professional experience in life sciences, diagnostics, pharma, chemical, or laboratory environments.
• Native‑level Italian and strong professional English.
• Strong verbal and written communication skills to interact effectively with multiple internal and external partners.
• Good time‑management and organizational skills, with experience working through digital inside‑sales tools (phone, email, chat, virtual meetings, CRM).
• Demonstrated interest in building a career in inside sales, rather than field sales alone.
• A bachelor’s or master’s degree in a scientific or technical discipline is considered a plus but is not essential.

Personal Attributes

• Customer focused and motivated by delivering value and building long‑term relationships.
• Comfortable working in a structured, target‑driven environment, with clear objectives and follow‑up.
• Curious, coachable, and open to feedback and learning.
• A collaborative team member who can work autonomously while contributing positively to a wider team.
• Adaptable and motivated to work in a fast‑paced, international environment.

Benefits and Compensation

• Competitive compensation and benefits package (yearly company bonus, pension scheme, medical & life insurance).
• Exciting and inspiring projects in a dynamic collaborative team.
• A working environment with a multitude of possibilities for professional training and career development in an international company.
• Work‑Life‑Balance is encouraged.
• Training on the job in a motivated, dynamic team.
• Permanent contract in a fast‑growing global company.
• Salary: €31,200.00 – €52,000.00 per annum (Italy).

Schedule: full‑time weekly. Travel Required: Occasional.

Job Function: Sales Graduate and Student.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.