Customer Service & Technical Support Specialist (DACH Market)

ppReporting to the Service Quality Manager this position will be responsible for providing technical and commercial support to dealers and customers in the DACH region (Germany, Austria, Switzerland). The role acts as the primary point of contact for after-sales activities, warranty management, technical assistance, spare parts support, and dealer training, ensuring a high level of customer satisfaction and service excellence. /ph3Main accountabilities: /h3ulliProvide technical assistance and troubleshooting support to dealers and service partners /liliManage warranty claims and related documentation /liliEnsure timely and effective responses to technical inquiries /liliBuild and maintain strong relationships with dealers and customers /liliMonitor customer satisfaction and proactively identify improvement opportunities /liliDeliver technical training sessions remotely, at dealer locations, and at Blupura facilities /liliSupport dealers in developing their technical capabilities and product knowledge /liliManagement of technical-commercial communication aimed to DACH customers /liliSupport the Sales Department with spare parts inquiries and quotations /liliAssist dealers and customers in identifying the correct spare parts and service solutions /liliCoordinate with internal teams to ensure timely warranty order processing and delivery. /li /ulh3Requirements: /h3ulliPrevious experience in Customer Service, Technical Support, After-Sales Service, or a similar role /liliExperience in a manufacturing or technical environment is considered a strong advantage /liliGerman language proficiency at a professional level (written and spoken) /liliGood English communication skills, both written and verbal /liliStrong customer orientation and communication skills /liliProblem-solving mindset and proactive approach /liliAvailability to travel within the DACH region and occasionally internationally for dealer visits, training activities, and customer support. /li /ulh3Workplace: /h3pRecanati (MC)- Italy /ph3Base Salary (Gross Annual Salary): /h3p€25,000 - €30,000 /p /p #J-18808-Ljbffr