Assistant Reservation Manager

Descrizione dell'offerta

Assistant Reservations Manager

Department:

Revenue & Reservations

Employment Type:

Full Time

Location:

Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

●   Ensuring that all incoming enquiries are handled within a maximum of 24 hours

●   Working with the revenue director to update the PMS codes and setup when necessary

●   Assisting the sales and events managers in effectively dealing with all commission and accounts queries

●   Ensuring all necessary billing instructions are applied to reservations

●   Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments

●   Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner

●   Identifying and assisting with the training needs of team members

●   Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS

●   Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge and Expertise

●   Deep knowledge of Opera PMS

●   At least 2 years of previous experience in the hospitality business (luxury field is preferred)

●   Excellent proficiency in Italian and English language, both written and spoken.