Customer Service and Sales Representative - Train Onsite Work from Home Salary up to $21/hourly

Program Overview

Train onsite/Home Office Program

This position requires you to complete training onsite at 4600 Houston Road, Florence KY. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions and technology that is required.

Job Summary

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross‑sell opportunities.

Compensation & Benefits

• Competitive rates start at $20/hr
• Day 1 Health Benefits
• Onsite Fitness Center
• Onsite Medical facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
• Career Development opportunities to grow your career at Citi

Responsibilities

• Assist in evaluating client financial needs to identify and offer new Citi products and solutions
• Interact with customer inbound calls and provide customer service, as necessary
• Align client needs to product service solutions within a complex sales‑based environment
• Communicate the value and benefits associated with Citi products and services to clients
• Achieve monthly individual/team‑based established sales goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 1-3 years of relevant experience
• Sales and customer service (financial services, call center, retail) experience preferred
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem‑solving and decision‑making skills

Education

• High School diploma or equivalent

Location

Florence Kentucky United States

Legal Statements

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.