Italian Customer Support Representative - Relocation Package

Job Description

Are you an Italian speaker looking to build an international career with a global technology giant? Cross Border Talents is seeking enthusiastic Italian‑speaking Customer Experts to support users of a world‑renowned premium luxury device brand.

This dynamic role blends customer support, sales assistance, and after‑sales service. Whether you want to enjoy the vibrant energy of our modern office in the historic port area of Athens – Piraeus, Greece, or prefer the comfort of working remotely, this position offers the ultimate flexibility. We offer both on‑site and Work‑from‑Home models, alongside full relocation support!

Key Responsibilities

• Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email.
• Assist customers with sales inquiries, helping them choose the right luxury products and complete their purchases.
• Handle after‑sales requests, efficiently resolving issues related to deliveries, returns, and cancellations.
• Meet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution.
• Participate in continuous weekly training and upskilling sessions to advance your professional profile.

Requirements & Qualifications

• Language: Native or C2‑level proficiency in Italian;
  intermediate professional English (B2/C1) for training and system navigation.
• Technical Skills: Solid PC literacy;
  familiarity with MacOS and iOS ecosystems is a strong advantage.
• Typing Speed: Minimum 25 words per minute with at least 80% accuracy.
• Location & Eligibility: Must be currently based in Greece or willing to relocate to Athens, Greece.
• Experience: No prior experience is required! We provide comprehensive, paid world‑class training to launch your career.

What We Offer

• Competitive Compensation: €1,045.72 gross monthly base salary.
• Performance Bonuses: Earn up to an additional €200 monthly based on your achievements.
• Flexible Work Model: Choose between working on‑site in Athens (Piraeus) or working from home (WFH) within Greece.
• Full Relocation Package: Flight tickets, initial accommodation support, and complete relocation assistance are provided!
• Paid Training: A structured training period and a 1‑week nesting period (with 50% call handling) to ensure your success.
• Career Growth: Opportunities for part‑time scheduling (subject to approval) and continuous professional development.

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