Stage Customer Service Quality & Analytics - Nespresso

ph3Stage Customer Service Quality Analytics - Nespresso /h3 pSalary: €900 monthly /p pAzienda : Nestlé Global Tipo Lavoro : Tirocinio Italy /p h3Descrizione Lavoro - Stage Customer Service Quality Analytics - Nespresso /h3 pbPosition Snapshot /b /p ul liNespresso, Milan (Assago) HQ /li liUndergraduate or Master's students/new graduates in Economics, Business Management, Management Engineering, Business Analytics, Statistics, Data Analytics or related fields /li liNestlé welcomes people with disability /li liFull-time internship (6 months) – We offer a monthly allowance of €900, free access to the company canteen, free access to a partner gym near the office and a company laptop /li liA dynamic, people-focused environment that encourages autonomy, trust and a results-oriented way of working /li liStart date: September 2026 /li /ul pbPosition Summary /b /p pAt Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet. /p pAs part of the Quality team within the Customer Relationship Center, you will support activities related to Customer Service Quality, Customer Experience and Voice of the Customer analysis. You will contribute to performance monitoring, customer feedback analysis and insight generation, helping identify opportunities to improve both customer satisfaction and service quality. /p pThroughout the internship, you will gain hands-on experience in reporting, dashboarding, data analysis and digital innovation, while learning how a multinational company monitors and continuously improves its customer service performance. /p pThis internship is ideal for candidates interested in Customer Experience, Service Quality, data analytics and continuous improvement. /p pbA Day in the Life /b /p ul liCollect, validate and analyze quality and customer experience data from multiple sources. /li liBuild and maintain dashboards and reports using Excel and Power BI. /li liMonitor Service Quality and Customer Experience KPIs, identifying trends, anomalies and improvement opportunities. /li liGenerate actionable insights through data analysis and root cause investigations to support decision-making and continuous improvement. /li liContribute to digitalization, automation and AI-driven initiatives, including the implementation of new tools and reporting solutions. /li liCollaborate with internal stakeholders and prepare reports and presentations for business audiences. /li /ul pbWhat Will Make You Successful /b /p ul liStrong interest in data analysis, customer experience and performance monitoring. /li liAnalytical mindset, attention to detail and problem-solving attitude. /li liGood organizational, communication and teamwork skills. /li liCuriosity, proactivity and eagerness to learn. /li liFluent in English. /li liGood knowledge of Excel; familiarity with Power BI and data visualization tools is a plus. /li liFamiliarity with SQL, Python and AI tools (e.g. Copilot, ChatGPT, automation platforms) is considered a plus. /li /ul pbWhat You Will Learn /b /p pDuring this internship you will gain hands-on experience across the full data lifecycle, from data collection and validation to reporting, dashboarding and insight generation. /p pYou will strengthen your analytical and problem-solving skills through the use of Excel, Power BI and data-driven decision-making tools, while developing a deeper understanding of how customer service quality and customer satisfaction are monitored and improved within a multinational company. /p pYou will also gain exposure to customer experience performance management, continuous improvement initiatives and reporting automation projects. /p pbAbout Nestlé Nespresso /b /p pNespresso is part of the Nestlé Group, the world's largest food and beverage company. /p pWe are committed to fostering a diverse, equitable and inclusive workplace. We encourage applications from all backgrounds and are proud to be an equal opportunity employer. /p pOur Selection Process /p pbStep 1: /b /p pbMeeting with HR – Talent Acquisition → Motivational and Attitudinal Assessment /b /p pAn introductory conversation focused on your motivations, your academic and extracurricular experiences, and your interest in data analysis, customer experience and corporate environments. /p pbStep 2: /b /p pbMeeting with the Line Manager / Tutor → Role Exploration Business Case /b /p pAn interview focused on Service Quality, Customer Experience and data analytics. You will be asked to analyze quality-related KPIs and reporting scenarios, identify trends or anomalies, and provide data-driven recommendations. /p pThis step assesses your analytical mindset, attention to detail, problem-solving approach and ability to translate data into meaningful business insights. /p pbStep 3: /b /p pbFeedback /b /p pYou will receive feedback at the end of the process, regardless of the outcome. /p /p #J-18808-Ljbffr