Supervisor - Marc Jacobs - Serravalle

Objective of the role

As a Supervisor for the Serravalle Marc Jacobs Store, you will be an Ambassador of the brand, effectively motivating the team to maximize profitable sales whilst ensuring KPI’s and guidelines are delivered. To run and operate an efficient store which represents the Marc Jacobs brand image .

Job responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM / Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales / Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Team Management / Back Office

• Lead the team through morning briefings, objective setting and trainings.
• Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
• Ensure all Company policies and procedures are adhered to
• Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
• Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
• Responsible for the day-to-day needs of the business and administration.

Profile

• A minimum of 3 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage