Parts Dealer Support Consultant

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers

Job Description

40 hours per week, Monday–Friday
Turin, Italy

Are you passionate about the automotive industry? Do you enjoy coordinating complex processes, building strong stakeholder relationships, and ensuring excellent customer support? MSX has the opportunity for you!

MSX is looking for a proactive and detail-oriented  Parts Dealer Support Consultant to join our team in Turin.

As a Parts Dealer Support Consultant, you will support the end-to-end spare parts order management process, ensuring customer needs are met efficiently and on time.

Your key responsibilities will include:

 Managing orders from receipt through shipment and invoicing
 Monitoring order status and resolving issues that may cause delays
 Collaborating with Planning, Procurement, Distribution, and Sales teams
 Supporting dealers, customers, and internal stakeholders with parts-related requests
 Managing your customer portfolio and ensuring high service levels

Qualifications

We are looking for a customer-focused professional with strong organizational and communication skills who thrives in a fast-paced international environment.

You will also have:

 Bachelor's degree
 Fluent Italian and English language skills 
 Good knowledge of Microsoft Office applications
 Strong attention to detail and ability to prioritize tasks
 Problem-solving mindset and team-oriented approach
 Excellent communication and relationship-building skills
 Previous experience in Customer Support, Order Management, or a similar role is an advantage
 Willingness to learn and develop professionally

Additional Information

At MSX, our employees are the driving force behind our success. We are committed to creating an inclusive and supportive workplace where our people can grow and thrive.

In joining MSX, you can enjoy:

 Competitive salary
 Company laptop and phone
 Career development opportunities in an international environment
 Supportive and collaborative team culture

Working Pattern

 40 hours per week
 Monday – Friday
 Turin, Italy

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.