Customer Technical Advisor

ppJoin to apply for the bCustomer Technical Advisor /b role at bACMA, a Coesia company /b /ppACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners. /ppWe strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about ACMA and its comprehensive business landscape, please visit /ppACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023. /ph3About the Role /h3pReporting to the Customer Care Supervisor, the Customer Technical Advisor will support business operations in the assigned areas. /ph3Responsibilities /h3ulliDeliver high-quality field services at customer sites, including maintenance, line assessments, training, and production support. /liliProactively suggest service solutions to customers during service execution to optimize line performance. /liliLead stakeholders through structured problem-solving methodologies to resolve issues effectively. /liliInterpret electrical diagrams, mechanical drawings, and technical documentation. /liliMonitor, follow up, and document resolved cases. /liliMentor and coach junior assembly and service team members to enhance their technical skills. /liliShare product improvement feedback with the Technical Engineering team. /liliCreate detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures. /li /ulh3What You Need to Be Successful /h3ulliA technical degree or equivalent qualification. /liliAt least 5 years of hands-on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains. /liliProven experience working at customer sites. /liliStrong knowledge of structured problem-solving methodologies (e.g., root cause analysis). /liliPassion and curiosity for technical challenges. /liliA customer-focused mindset with excellent service orientation. /liliProficiency in English; knowledge of additional languages, in particular German will be considered an advantage. /liliFamiliarity with CRM and ERP tools is a plus. /liliWillingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks. /li /ulpCoesia is an equal opportunity employer and embraces diversity and inclusion. /ph3Seniority level /h3pAssociate /ph3Employment type /h3pFull-time /ph3Job function /h3pAutomation Machinery Manufacturing /p /p #J-18808-Ljbffr