Customer Operations Back Office Expert

Experteer OverviewIn this role you will oversee complex order processing to ensure policy compliance and operational excellence. You will collaborate with cross-functional teams to resolve issues, drive process improvements, and enhance productivity and customer satisfaction. You will mentor junior associates, document processes, and analyze data to identify improvements. This position offers the opportunity to shape order management practices in a multinational, SAP‑driven environment while contributing to exceptional service and efficiency.Retribuzione / BenefitsOversee complex order processing tasks and ensure policy complianceResolve high-level operational and administrative problemsLead process‑improvement initiatives to boost efficiencyProvide advanced troubleshooting for technical order issuesTrain and mentor junior associatesDevelop and maintain detailed process documentationAnalyze operational data to drive improvementsCoordinate with other departments to streamline processesAssist in developing and implementing best practicesAct as a resource for resolving challenging customer issuesResponsabilitàLeadership and mentoring experienceStrong problem‑solving abilities for complex operational issuesProven track record in process improvementAdvanced troubleshooting expertise for technical issuesData‑driven decision‑making capabilityAttention to detailed documentation of processesInterdepartmental collaboration skillsCustomer satisfaction focusExperience in multinational environments (preferred)SAP proficiencyProject management knowledgeMicrosoft Excel proficiency#J-18808-Ljbffr