Field Service Engineer 2

ph3The group you’ll be a part of /h3 pThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. /p h3The group you’ll be a part of /h3 pThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. /p h3The impact you’ll make /h3 pAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. /p h3What You’ll Do /h3 ul liProvide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. /li liPerform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. /li liKeep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. /li liMaintain records and reports to coordinate activities between Lam and the customer. /li liServe as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. /li liTransparently discuss opportunities and challenges with customer to increase trust. /li liUpdate customer on status of Lam tools as needed. /li /ul h3Minimum Qualifications /h3 h3Who we’re looking for /h3 ul liBachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. /li liProficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. /li liAble to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. /li liFrequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. /li liAble to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. /li liThis is a graduate eligible role. /li /ul h3Preferred Qualifications /h3 ul liProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. /li liExperience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus. /li liCommunication skills, both written and verbal, in Italian and English. /li liFoundational analytical and problem-solving skills. /li /ul h3Our commitment /h3 pWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. /p pLam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. /p /p #J-18808-Ljbffr