Customer Advocate internship

ppLa risorsa supporterà il team Qualità nella gestione dei reclami cliente, nel monitoraggio delle azioni correttive e nella raccolta delle evidenze necessarie per garantire una risposta efficace e puntuale ai clienti. La risorsa avrà l'opportunità di acquisire competenze sui processi di qualità, problem solving e gestione delle non conformità in ambiente industriale. /p h3Principali attività /h3 ul liSupportare la registrazione e la classificazione e il monitoraggio dei reclami cliente. /li liAggiornare i database e i KPI relativi alle non conformità. /li liCollaborare con Produzione, Antenna tecnica, PM, Logistica e Supply Chain per la raccolta delle informazioni necessarie alle analisi. /li liSupportare la preparazione di report qualità e presentazioni per clienti. /li liMonitorare lo stato di avanzamento delle azioni correttive e preventive. /li liPartecipare alle attività di Root Cause Analysis /li liSupportare la preparazione della documentazione 8D. /li liVerificare la completezza della documentazione relativa ai reclami. /li liCollaborare alla definizione e all'aggiornamento delle procedure qualità. /li liSupportare l'analisi statistica dei dati relativi ai reclami e alle non conformità. /li /ul h3Competenze tecniche /h3 ul liBuona conoscenza del pacchetto Microsoft Office (Excel, PowerPoint, Outlook). /li liCapacità di analisi dati. /li liBuona conoscenza della lingua inglese (scritta e parlata). /li liInteresse per i sistemi di gestione qualità e miglioramento continuo /li liConoscenza base delle metodologie 8D, 5 Why, FMEA (nice to have ) /li liConoscenza della norma ISO 9001.(nice to have ) /li liEsperienza universitaria o progettuale nell'analisi dati.(nice to have) /li /ul h3Soft skills /h3 ul liPrecisione e organizzazione. /li liAttitudine al problem solving. /li liCapacità di lavorare in team. /li liBuone capacità comunicative. /li liProattività e orientamento al risultato. /li liCapacità di gestire più attività contemporaneamente rispettando le scadenze. /li /ul pAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. /p pOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. /p pSchneider Electric is there when it matters most to you /p pOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: /p pCare for Yourself and Your Family. /p p We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. /p pInvest and Plan Your Future. /p p We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. /p pGrow Your Skills and Career. /p p We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. /p pTeam Up in the Workplace. /p p We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. /p pSupport Your Community. /p p We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. /p bLooking to make an IMPACT with your career? /b pWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. /p pIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. /p pWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. /p p€40 billion global revenue /p p+9% organic growth /p p150 000+ employees in 100+ countries /p pSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. /p pAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here /p pSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. /p /p #J-18808-Ljbffr