Field Service Engineer (F/M/D) - 100% ON SITE

Job Description:

The opportunity

We are looking for an experienced candidate who will execute Service site activities on Transformers , in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. He or she will deliver quality customer service to satisfy customers and, in close cooperation with customer and other teams, will also take actions to identify new Service business opportunities for the company.

How you'll make an impact

• Perform Service tasks like Installation and Commissioning of equipment and routine maintenance independently;

• Identify technical problems and make analysis through remote or on-site activity in different Service categories (Installation and Commissioning, routine maintenance, oil treatment, accessories replacements, etc.);

• Low Voltage test at site;

• Electrical cabling for new accessories installation and new digital devices;

• Contribute to customer satisfaction by executing Service work according to customer order and expectation. Maintain a good relationship with customers. Identify new sales opportunities and communicates them internally;

• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;

• Prepare all documents and report to be signed by the customer representative. Report work done in a timely manner and follow up when needed;

• Troubleshoot simple equipment failure and make recommendations to avoid repeating the problem in the future;

• Provide recommendations to management to improve operations and customer service;

• Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.

• Coordinate different subcontractor for the scope

Your background

• Electrical Technical diploma.

• Good knowledge of both Italian and English;

• 5+ years of experience in a similar role inside Transformers field is required;

• Flexibility, independence and problem solving skills are nice to have;

• Availability to travel (100%) in Italy.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

The minimum salary for this position in the location specified is as follows:

Starting from: 38,000 gross annual salary

In addition to the base salary , this role includes a performance bonus and a results-based bonus, designed to reward both individual contribution and company performance.

The final offer will be based on the candidate's location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this role generally includes also:

• Health Insurance

• Pension Fund

• Welfare

• Well‑being platform

• Family Care Benefits

• Partnerships (gyms, sports centers, stores)

• Travel time fully compensated, when applicable

• Business Trip allowance (daily travel allowance for off-site assignments)

• Daily allowance (per diem), when applicable

Applicable CBA: Metalmeccanico

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.