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Agile Program Manager - Digital and CRM Business Enablement

Publicis Media

Overview

In this role you drive operational transformation for large-scale, multi-market digital programs, focusing on process enablement and tooling-led efficiency. You'll work with cross-functional teams across countries to standardize and automate CRM and campaign workflows, shaping future operating models. You will contribute to tool design, MVPs, and implementation that unlock scalable, governance-aligned delivery. This position blends strategic advisory with hands-on delivery in an international context.

Retribuzione / Benefits

  • inclusive workplace
  • learning and development opportunities
  • competitive compensation
  • flexible work model
  • comprehensive health benefits
  • generous paid leave

Responsabilità

  • Analyze current-state CRM and campaign management processes across markets to identify inefficiencies and risks
  • Design future-state operating models for international multi-stakeholder contexts ensuring scalability and governance
  • Translate diverse operational needs into coherent transformation initiatives
  • Design and rollout digital operations tools supporting multi-market delivery (campaign setup, content operations, QA, reporting)
  • Contribute to tooling specifications from stakeholder requirements and participate in MVP development, testing, and adoption
  • Collaborate with consulting managers, client leads, operations teams, and technical stakeholders across countries
  • Support integration of tools within heterogeneous CRM and campaign ecosystems to align with local and central processes
  • Evolve campaign factories, shared service models, and international delivery hubs
  • Engage stakeholders in workshops and prepare materials to support decision-making and highlight efficiency gains

Requisiti fondamentali

  • 3–5 years in Digital, CRM, or Marketing Operations PM/PMO within complex delivery environments
  • Prior consulting/agency experience with client-facing exposure and international delivery
  • Fluent English and Italian (spoken and written)
  • Experience working in international contexts with geographically distributed teams and stakeholders
  • Preferred: knowledge of marketing automation platforms and CRM ecosystems
  • Stakeholder engagement
  • Cross-functional collaboration
  • Problem-solving
  • Marketing automation platforms
  • CRM ecosystems
  • Campaign management processes
Offerta di lavoro pubblicata 3 giorni fa
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