Travel Specialist

Organizational context

The Logistics Services Division (CSL) ensures effective administration and enabling functions to support FAO's programmes and strategic objectives. The Travel and Transportation Unit within CSL leads the efficient and sustainable management of the Organization’s global travel and fleet functions, aligning with policies, operational needs, and evolving business requirements.

Job purpose

The consultant or Personal Service Agreement (PSA) will provide crucial assistance in the development, implementation, and ongoing monitoring of FAO's Fleet Management functions. This role involves supporting the Travel and Transportation Unit in enhancing and maintaining efficient fleet operations across the organization, ensuring compliance with policies and contributing to the overall effectiveness of logistical support for FAO's mission.

Responsibilities

Assist in providing policy guidelines and information related to FAO's travel program and process requests for policy exceptions. Contribute to the preparation, organization, and rollout of travel training for staff on policies, processes, procedures, and systems. Participate in the review and monitoring of FAO's travel program in Headquarters and decentralized offices. Generate data, reports, and information for internal and external stakeholders, including management and auditors. Contribute to monitoring data reports for accuracy and identifying data quality issues. Support the implementation of various travel projects, including global travel agency contracts and online booking tools. Track and monitor service issues with contractors and ensure timely resolution. Participate in identifying travel system issues, drafting requirements, and testing system changes. Support the rollout of travel initiatives, including training and capacity building. Perform other related duties as required.

Education

For Consultants: Advanced University degree in business administration, public administration, data analytics, economics, or related fields. A Bachelor's degree requires two additional years of relevant experience. For PSA: University degree in business administration, public administration, data analytics, economics, or related fields.

Work experience

Five years of relevant experience in managing and administering corporate travel programs, including data reporting and utilizing travel management systems. Full proficiency in English, French, or Spanish is required.

Skills

Demonstrated ability to work independently and build relationships with diverse stakeholders. Capacity for innovative problem-solving. Strong verbal and written communication skills, including presentation and networking abilities. Experience in the UN system is an asset. Proven experience in travel program management, data analysis, and project management, particularly within a humanitarian context. Familiarity with industry standards, best practices, and cost-effectiveness in travel operations. Experience with travel administrative systems and project planning, management, and coordination skills.

Required languages

English, French, Spanish