Helpdesk Expert

ph3Helpdesk Expert /h3 pAzienda : Allianz Tipo Lavoro : Full Time Italy /p h3Descrizione Lavoro - Helpdesk Expert /h3 pbWhat you do /b /p ul libMonitor, track, and resolve /bIT support tickets using ticketing systems /li liProvidebtechnical support /bvia phone, email, chat, and remote access tools /li libTroubleshoot /bhardware/software issues, network connectivity, and user access problems /li liDocument solutions and maintain anbup-to-date knowledge base /b /li liEscalatebcomplex issues /bto senior technicians or specialized teams /li liInstall, configure, and update software, operating systems, and security patches /li liAssist inbuser onboarding/offboarding /b, including account setup and access management /li liTrain and guide users onbIT services in use in the organization /b /li /ul pbWhat you bring /b /p ul liGood understanding ofbWindows OS 10 and 11 /b /li liBasic understanding of MacOS, Linux, iOS and Androidoperating systems /li liKnowledge ofbMicrosoft 365 /b(Outlook, Teams, OneDrive, Sharepoint) /li liExperience withbticketing systems /b /li liExperience withMDM devices /li liUnderstanding ofbITIL principles /bfor incident management and escalation /li liNetworking basics (bIP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting /b) /li liExperience withbActive Directory (password resets, user provisioning, group management) /b /li liKnowledge ofbremote support tools /b(TeamViewer and RDP) /li liTroubleshooting ofbprinters, VoIP phones, and other peripherals /b /li /ul pbSoft Skills: /b /p ul liStrongbproblem-solving /bandbanalytical thinking /b /li liAbility to effectively prioritize and execute tasks in a high-pressure environment /li liStrong interpersonal skills to work both independently and in a team-oriented, collaborative environment /li /ul pbQualifications Education: /b /p ul libCollege diploma or university degree /bin the field of computer science or communication technologies /li libFluent in English (written and spoken) /b– Strong communication skills are essential /li lib1+ years of experience /bin IT support or helpdesk roles /li /ul pbSignificant advantage would be: /b /p ul liPrior experience working withbServiceNow /bor other ticketing systems /li liCustomer service or technical support background /li /ul pbWhat we offer /b /p ul liOffer a hybrid work model balancing in-person collaboration and remote work. /li liProvide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts. /li liSupport lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment. /li liPresent excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions. /li /ul pAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. /p pAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. /p pWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. /p pbJoin us. /b Let's care for tomorrow. /p /p #J-18808-Ljbffr