Front Office Agent

Front Office Agent ( Receptionist)

Cloud 7 Rome Hotel,

Italy

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

Cloud 7 Hotel Roma is a lifestyle boutique hotel by Kerten Hospitality, located in the heart of Rome, just steps from iconic landmarks like the Trevi Fountain and the Pantheon. With 37 thoughtfully designed rooms, the hotel offers a modern, vibrant stay blending comfort, style, and local character. Room categories range from Solo and Essential to Deluxe rooms with terraces and Junior Suites. At the heart of the experience is the “Social Cloud” — a dynamic space designed for connection, co-working, and curated guest experiences. The hotel also offers a grab-and-go breakfast concept, high-speed Wi-Fi, and a relaxed, community-driven atmosphere. More than just a place to stay, Cloud 7 Roma is designed as a social hub for modern travellers looking to connect with the city and its culture.

Location: Located in the heart of Roma, the “Eternal City,” with over 2,500 years of history shaped by the Roman Empire, Renaissance art, and Baroque architecture. Within walking distance of iconic landmarks such as the Trevi Fountain, Pantheon, and historic piazzas, surrounded by vibrant streets, culture, and authentic Italian lifestyle.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
• Handle reservations, room assignments, and billing with accuracy.
• Provide information on hotel services, facilities, and local attractions.
• Respond to guest requests, concerns, and complaints promptly and professionally.
• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
• Follow front office procedures and standards for service, safety, and compliance.
• Maintain accurate records of guest interactions and transactions in the PMS.
• Build positive relationships with guests by providing attentive and personalized service.
• Use hotel systems and digital tools effectively to manage reservations and guest services.
• Share guest feedback and suggest improvements to enhance service quality.
• Adapt quickly to guest needs and apply creative solutions in daily tasks.

EXPERIENCE & SKILLS

• Diploma or degree in Hospitality, Tourism, or related field preferred.
• Minimum 2 years of previous experience in a Front Office/Reception role, preferably within the hospitality industry.
• Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.
• Friendly, proactive, and able to work under pressure with a guest-first mindset.
• Flexibility to work shifts, weekends, and holidays as needed.
• Previous experience with Opera Cloud is strongly desired.
• For non-EU candidates, it is necessary to have a valid residence permit to work in Italy; otherwise, there is no chance of being hired.
• Fluent in English and Italian.
• Initial Contract 6-month contract, with the possibility of extension or conversion to a permanent position.
• Working Schedule 8-hour shifts per day - 2 days off per week
• National Collective Labour Agreement for Tourism – A.I.C.A.
• Benefit : Daily meal vouchers worth €7.50
• Rotating shifts, including mornings, afternoons, evenings, and nights
• All Front Office team members participate in the night-shift rotation according to operational requirements

JOINING OUR TEAM MEANS

Competitive Compensation : A rewarding package tailored to your experience.

Career Growth : Opportunities for advancement within our dynamic organisation.

Inclusive Environment : A vibrant and inclusive workplace that encourages collaboration.

Shared Purpose : Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together