Data Center Technician

Job ID: 10433146 | Amazon Data Services Italy S.R.L.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key Job Responsibilities

• Shift work: Some roles within this organization are shift-based and require readiness & availability to work rotating shifts, including morning/late/night shifts and weekends to maintain a 24/7 data center environment.
• Safety: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
• Data Center Operations (DCO): Diagnose hardware and network problems followed by physical repairs; troubleshoot events within internal Service Level Agreements (SLAs); perform root cause analysis of equipment failures; manually handle and lift equipment as required (weight limits in accordance with regulations); and engage other appropriate solutions groups on more complex problems.

Local travel may be required up to 10% of the time. A valid (EU) driving license is required.

Location Requirements: Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.

Work Schedule: This is a 100% onsite in-person position due to the hands‑on nature of managing mission‑critical infrastructure and data center industry.

Basic Qualifications

• IT hardware troubleshooting related experience.
• Completed formal education/apprenticeship or training in IT related field.
• Good command of English. All interactions and activities will be in English.
• Valid in Italy driving license.

Preferred Qualifications

• Diploma or equivalent formal qualification in IT related field.
• Basic knowledge of Linux and experience with network protocols and in Data Center.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.