IoT Solution Support Specialist

Posizione:

The candidate will join the Digital – IoT team , providing specialized technical support for IoT solutions and acting as a key point of reference for troubleshooting , root cause analysis and the continuous improvement of connected products and platforms. The role involves close collaboration with R&D, Quality, Operations, Sales and Service teams, contributing to product reliability , customer satisfaction and the optimization of support processes across the full solution lifecycle.

Specifically, the candidate will be responsible for:

• providing specialized technical support for IoT solutions , handling troubleshooting and root cause analysis on devices, gateways, cloud platforms and application integrations, by analyzing logs, telemetry and diagnostic data;
• supporting subsidiaries and customers in the configuration , commissioning and validation of IoT devices and solutions , remotely and on site, and coordinating support requests to ensure priorities and SLAs are met;
• collaborating with R&D, Quality and Product Management to identify, track and resolve product anomalies , and supporting the testing, validation and release of new products and features;
• drafting technical documentation and reports , including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions;
• providing technical support and training to colleagues , partners and customers and contributing to the continuous improvement of solutions and support processes;

Requisiti:

• Excellent knowledge of IoT technologies and architectures , and of networking (TCP/IP, Ethernet, Wi-Fi, VPN);
• Strong skills in technical diagnostics and troubleshooting ;
• Good knowledge of data , log and system event analysis , cloud platforms and services, and embedded/connected systems;
• Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes;
• Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus;
• Strong customer orientation and problem-solving mindset , with structured analytical skills;
• Proactivity, effective communication with technical and non-technical stakeholders, and cross-functional teamworking;
• Operational autonomy , sense of responsibility, and ability to manage priorities in dynamic contexts;
• Technological curiosity and a continuous learning attitude.

Altre informazioni: