Shared Service Delivery Unit Senior Professional

ppIn GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for an Operations service delivery unit Professional. /p pWithin the Shared Service Center, the Service Delivery unit steers the implementation of automation and AI-based solutions, develops and oversees performance framework across all locations of the shared service, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units. /p pThis is a rare opportunity for a dedicated professional looking to join a leading global insurance group and contribute to a strategic, visible transformation initiative at Group level, with broad international exposure and direct impact on core operational capabilities. /p pThe position involves the end‑to‑end design and implementation of a shared service model from the ground up, supporting Group Business Units across critical and highly regulated activities, including Know Your Customer (KYC) and Anti‑Money Laundering (AML) screening in support of distribution processes. The scope of the role spans the coordination of operational teams across ten European countries, the definition and rollout of KPI‑based monitoring and dashboarding solutions aligned with existing SLAs, the progressive expansion of the geographical perimeter, and the continuous optimization and industrialization of processes through automation and Artificial Intelligence‑driven solutions. /p h3Key Activities /h3 pThis role contributes to the bdesign, governance and continuous /b bevolution /b of the Group bShared Service model /b, with a strong focus on performance management, process automation and international coordination: /p ul liDrive bperformance management and SLA governance /b across Shared Service operations, overseeing KPI definition, SLA monitoring, and productivity analysis /li liAct as a key binterface with /b local operational teams and Business Units across geographies to ensure cross-country bconsistency, accuracy and comparability /b of operational and performance data /li liConsolidate and interpret performance, cost, and productivity insights to support executive‑level bperformance reviews /b through structured insights, trend analysis and forward‑looking recommendations /li liSupport the brollout and implementation of automation, AI-enabled solutions, and process optimization initiatives, /b monitoring adoption, impact, and scalability across countries and service lines /li liContribute to bstandardization and harmonization initiatives /bacross geographies and service lines to strengthen operational consistency and efficiency within the Shared Service /li /ul h3Requirements /h3 h3Technical capabilities /h3 ul liProject management capabilities: planning, coordination of cross functional and multi country stakeholders, timeline management and progress tracking across transformation initiatives /li liData analysis and insight generation: analyze, interpret and synthesize complex datasets, translating operational metrics into structured insights to support management decision‑making /li liData visualization and reporting tools: strong proficiency in data analysis and visualization tools (e.g. Power BI, Tableau, Excel) and Microsoft Office, including PowerPoint, to support reporting, dashboards and governance materials /li /ul h3Strategic capabilities /h3 ul liStructured problem solving mindset, with the ability to identify trends, performance drivers and improvement opportunities /li liStrong ownership and accountability, combined with attention to detail and focus on delivery in complex, multi stakeholder environments /li liEffective communication and collaboration skills, enabling interaction with Shared Service peers, local teams and senior management /li liCuriosity and proactive attitude toward process standardization, efficiency improvements and innovation, including automation and AI enabled solutions /li /ul h3Ideal background /h3 ul liBachelor’s degree in Economics, Business Administration or STEM disciplines (Science, Technology, Engineering or Mathematics) /li liConsulting background (strategy, operations, performance management or transformation consulting) will be considered a plus, particularly when combined with demonstrated experience in supporting complex, multi‑stakeholder initiatives in international environments /li liSeveral years of experience (up to 10) in transformation or performance‑driven initiatives within complex operational contexts; exposure to PMO‑type structures and structured project governance is considered a strong plus /li liProven ability to operate at the intersection of strategy, execution and governance, interacting effectively with senior stakeholders and cross‑functional teams /li liFluency in English is mandatory; fluency in Italian and/or French is considered a plus /li /ul h3Company Profile /h3 pbGenerali /b is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. /p pbGOSP - Generali Operations Service Platform /b is a joint-venture between Generali and Accenture and provides bIT and Procurement services /b to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people. /p /p #J-18808-Ljbffr