Sales Account Manager, Italy

Overview

As an Account Manager focused on strategic partnerships, you drive growth and value for CHEP's customers in a B2B setting. You collaborate with cross-functional teams to shape account plans that cut costs, boost revenue, and advance sustainability. You will lead negotiations, monitor performance (including NPS), and foster long-term partnerships to enhance supply chains. This role offers international exposure, a hybrid work model, and a chance to make a tangible impact on global logistics and sustainability.

Retribuzione / Benefits

• Meal vouchers
• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Personal Accident Insurance
• Annual Bonus of 15%

Responsabilità

• Manage and develop strategic customer relationships aligned with growth objectives and satisfaction targets
• Collaborate with commercial leadership to create and implement strategic account plans focused on growth, cost reduction, and sustainability
• Lead contract negotiations and commercial tenders to secure favorable terms
• Conduct regular business reviews with customers to ensure audit plan compliance and maintain asset management records
• Monitor account performance metrics (including NPS) and develop action plans for improvement
• Build networks within customers' organizations to drive strategic supply chain initiatives
• Identify and secure new business opportunities to maintain a robust sales pipeline
• Drive revenue retention and expansion through long-term partnerships and tailored solutions

Requisiti fondamentali

• B2B sales/account management experience
• Experience in food/food processing/packaging/supply chain
• Track record of growing customer relationships and delivering commercial results
• Ability to influence stakeholders across cross-functional/matrix organizations
• Strong commercial acumen, negotiation, and solution-selling skills
• CRM experience (Salesforce or similar)
• Strong communication and presentation skills
• Italian and English proficiency (essential); additional European language desirable
• Building relationships
• Adaptability
• Empathy
• Salesforce or similar CRM tools
• Data storytelling
• Digital Customer Solutions (DCS)