Field Service Engineer (m/f/d)

ph3Overview /h3 pAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents. /p pThe position of bField Service Engineer (m/f/d) /b is home office based, preferably around bBologna /b. Good travel connections, as well for international travel will be important. /p pThis function is to provide bexpert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support /b in respect of the company’s products. /p pThe primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. /p pActivities will cover bmicrobiology and diagnostic products /b manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite. /p pDuties will be carried out mainly in Italy, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant. /p pThe position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team. /p h3Responsibilities /h3 ul liFamiliarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory /li liLiaise with customers and colleagues in the site planning process prior to installation /li liInspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training /li liCarry out breakdown and planned maintenance at customers’ sites /li liProvide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis /li liCarry out procedures necessary to validate systems to certifiable standards /li liProvide technical input to the sales team in non-routine sales cases /li liFrequent travel within Italy is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe. /li /ul h3Qualifications /h3 ul liQualification in Electronic Engineering, Biology or Biotechnology or Bio-Chemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field is a clear advantage. /li liSolid technical or scientific background gained in industry or academia with proven ability of continous learning in a rapidly advancing technological area /li liExperience in Field service work and ability to build relationships through inspiring trust and confidence /li liCurrent driving license valid in Italy /li liNo visa restriction preventing travel in the USA or EU /li liGood computer literacy, including familiarity with data system hardware and industry standard operating systems. /li liSelf-motivation and ability to work in an individual role, yet a Team Player to work towards common goals /li liAbility to communicate effectively at all levels with good spoken and written English and Italian. /li /ul pbCompensation /bSalary Minimum: 33,000 EURSalary Maximum: 48,400 EURThe actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location. /p /p #J-18808-Ljbffr