Waiter - Palazzo Cordusio Gran Melià Hotel

At Meliá, we pride ourselves on being a community of Very Inspiring People. Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture. Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement. MISSION: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

RESPONSIBILITIES:

• Follow supervisor instructions and hotel standards before and after shifts.
• Ensure all necessary equipment and supplies are available and properly handled.
• Maintain a professional, friendly attitude at all times.
• Deliver prompt, accurate service, following SOPs.
• Verify orders before delivery, ensuring all required items are included.
• Handle service with care to prevent accidents or breakages.
• Address guest concerns and escalate major issues when necessary.
• Follow hotel policies on punctuality, dress code, and discipline.
• Attend meetings and participate in ongoing training.

CUSTOMER EXPERIENCE & SAFETY:

• Personalize guest interactions, anticipating their needs.
• Handle customer incidents, escalating when required.
• Promote hotel services, experiences, and events.
• Follow health, safety, and hygiene regulations.

REQUIREMENTS:

• Education: Secondary education or higher. Relevant training preferred.
• Languages: Local language, advanced English; a third language is a plus.
• Skills: Teamwork, organization, attention to detail, customer focus.
• Experience: 1 year in a similar role or 2 years as an assistant waiter.

CONTRACT:

• Fixed-term initial contract.
• CCNL Turismo AICA level

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.