Automotive Technical Delegate / Flying Doctor

Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionWe’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs. What you’ll do:Support dealerships and repairers on-site and remotelyDiagnose and resolve complex electrical, electronic, and drivability faultsUse OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization Identify root causes using wiring diagrams and technical documentation Support both individual cases and wider technical issues across fleetsCreate clear technical reports and case updatesCoach technicians and provide hands-on guidanceFeed recurring issues into continuous improvement QualificationsWhat you bring:Strong experience in automotive diagnostics / technical support / workshop or field serviceProven ability to fix complex electrical/electronic faultsHands-on use of OEM diagnostic toolsConfidence reading wiring diagrams and technical documentationExperience working with workshops, engineering, or technical teams Ability to support and guide technicians Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledgeModern vehicle systems: powertrain, ADAS, body electronicsNetworks: CAN / LIN / FlexRayDiagnostic methods: root cause analysis, guided diagnostics, flashingLanguageWorking proficiency in English required (written and spoken) Additional European languages are a plus Additional InformationMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. SummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Automotive