Technical Support Specialist - Systems
Danaher Corporation
Overview
In this role you provide expert technical support for Cepheid's molecular diagnostics instruments, addressing complex hardware, software and connectivity issues to protect patient testing uptime. You will work with cross-functional teams remotely, and onsite when needed, to diagnose root causes, document findings and implement effective solutions. You'll contribute to learning, knowledge base improvements and training to raise team capability. This position offers remote work in Southern Europe with a clear, measurable impact on global health outcomes.
Retribuzione / Benefits
- remote work arrangement
- bonus / incentive pay
- meal vouchers
- mandatory national insurance
- supplementary health insurance
- internet reimbursement and home office IT peripherals
Responsabilità
- Deliver expert technical support via phone, email and web for instrumentation systems (hardware, software, connectivity) and resolve complex issues
- Collect and document instrument-related complaints, perform root cause analysis and replicate issues when possible
- Conduct advanced data analysis and troubleshooting to pinpoint failures and restore system uptime
- Prioritize and resolve critical cases with remote or on-site assistance as needed
- Share expertise across the team, contribute to knowledge base updates, and assist with training
- Support customers to ensure continuity of patient testing and overall satisfaction
Requisiti fondamentali
- Bachelor in Engineering (or equivalent) with multiple years of relevant experience in technical support of medical devices or diagnostic instrumentation
- 2-3 years experience in health care / biomedical environment and knowledge of diagnostic market
- Familiarity with molecular diagnostics and laboratory workflows
- Proven ability to troubleshoot complex hardware/software issues in a regulated medical device or diagnostics setting
- Proficiency with computer systems and networking (Windows OS, LIS integration, basic networking protocols)
- Willingness to travel up to 15% in Europe (and occasionally outside Europe)
- strong communication and customer focus
- analytical mindset with problem-solving drive
- team collaboration and knowledge sharing
- instrument hardware/software troubleshooting
- network connectivity and connectivity troubleshooting
- LIS integration
Offerta di lavoro pubblicata 3 giorni fa
Offerte di lavoro simili
- ...Overview In this role you provide expert technical support for Cepheid's molecular diagnostics... ..., email and web for instrumentation systems (hardware, software, connectivity) and... ...troubleshooting to pinpoint failures and restore system uptime Prioritize and resolve...SystemRemoto
- The Operations Support Technician is responsible for delivering safe, efficient, and reliable... ...improve service delivery, and provides technical assistance, customer preventative... ...maintain an open and effective communication system between the field sales, customer...SystemTempo pienoDisponibilità immediata
- ...the full life-cycle of specialist and executive-level... ...Rome (Anagnina Area), supporting operational services within... ...ServiceNow ticketing system. Routing, assigning,... ...Access management support User profiling verification... ...write and understand technical documentation...SystemImpiego permanente
Etinars
Firenze2 mesi fa - ...automated laboratory instrumentation and equipment. Performs quality control and assurance procedures. Records lab results in specified system. Follows all required HIPAA privacy, safety, and biohazard procedures and standards. /ph3Qualifications /h3ulliEducation: Graduate...SystemPaga orariaTempo pienoTurni
- ...departmental policies. Possesses highly technical skills to operate sophisticated equipment... ...Association. /liliCurrent Basic Life Support (BLS) /liliCT Experience is preferred but... ...Job Description /h3pAs the health care system of the Medical University of South Carolina...SystemTempo pienoTurniWeekend
- ...role contributes to the development of innovative hardware solutions (Instruments & Embedded Software) supporting the creation of next-generation diagnostic systems. Working within an international and multidisciplinary environment, he/she is actively involved in debugging...System
- Telepass Innova cerca un Validation & test Engineer per garantire l’affidabilità end-to-end dei sistemi di pedaggio satellitare. Lavorerai nel team di Integrazione per assicurare tracciabilità tra requisiti, anomalie e risultati di validazione su architetture Cloud e sistemi...SystemTempo pieno
- ...correct installation and readiness to operate, support design reviews, and contribute to LEED/... ...Develop mechanical equipment and system test scripts Participate in customer equipment... ...environments ~ HVAC, fluid/hydraulic systems, TAB, factory witness test experience,...System
- ...role offers the chance to shape critical infrastructure while supporting CAI's relentless pursuit of excellence. Responsabilità Lead... ...Define commissioning protocols and methodologies for various systems Identify and mitigate risks in commissioning processes...System
- ph3Validation Specialist (Data Compliance) /h3 pItaly /... ...execute Computerized System and SW applications Validation... ...strategies and support regulatory compliance.... ...activities for computerized systems. /li liCollaborate... ...English /p h3Required technical skills: /h3 ul...System
- ...Coordinate commissioning of Fluence projects with multi-stakeholder teams (construction managers, contractors, suppliers, telecoms, control systems). Develop and execute comprehensive commissioning plans including resources and schedules. Lead commissioning efforts to...System
- ...Validation Specialist (Data & Compliance) Italy -... ...execute Computerized System and SW applications Validation... ...Reports. Support clients in ensuring Data... ...activities for computerized systems. Collaborate with... ...English Required technical skills: Knowledge of...SystemImpiego permanente
- ...countries and serve 160 countries with the support of a large distribution network. Come... ...creation of next-generation diagnostic systems. Working within an international and... ...that Product Requirement Documents and Technical Specifications are fully met. Education...SystemOrario flessibile
- ...countries and serve 160 countries with the support of a large distribution network. /p... ...creation of next-generation diagnostic systems. /p pWorking within an international and... ...that Product Requirement Documents and Technical Specifications are fully met. /li /ul h3Education...SystemOrario flessibile
- ...while nurturing a strong safety culture with partners. You will support audits, contractor management, and environmental initiatives,... ...implementation, auditing, and continuous improvement of the HSE Management System for logistics/transport activities Apply risk management...SystemOrario flessibile
- ...automated laboratory instrumentation and equipment. Performs quality control and assurance procedures. Records lab results in specified system. Follows all required HIPAA privacy, safety, and biohazard procedures and standards. /pp***Unfortunately, we are not able to do...SystemTempo pieno
- ...operational issues. You'll document results, train customers, and support international projects with extensive travel. This is a hands-... ...Customer focus LV/MV electrical principles UPS and ATS operation Cooling systems (InRow, Dx/InRoom, Dx/Chillers)...SystemOrario flessibile
- Descrizione azienda Siamo alla ricerca di un/una Impiegato/a Ufficio Tecnico da inserire nel team di una nostra azienda cliente. Posizione La risorsa si occuperà della progettazione di prodotto (settore packaging), affiancato e in collaborazione con il team. ...Impiego permanenteDal lunedì al venerdì40 h/sett.
- ...are looking for a strongJunior Technical Sales Engineer /strong to... .../ppstrongYou will initially support our sales and engineering teams... ...documentation /liliAutoCAD drawings and system layouts /liliCoordination... ...fire protection, mechanical systems, marine, construction, or...System
- ...switchgear, delivering expert support on complex projects. You work... ...This role combines hands-on technical work with a focus on safety,... ...equipment, shaping reliable power systems for diverse clients.... ...Office, Acrobat, AutoCAD, Power system CX software Flexibility...SystemOrario flessibile
- ...wellbeing programme flexible benefits programme relocation support remote work options Responsabilità Lead the Air/Care... ...Science, or Quality Management ~10+ years of experience in quality systems, data governance, and regulatory compliance in a global pharma...SystemRemoto
- ...Overview In this role you will support end-to-end resolution of post-sale customer requests, including warranty products and disputes... ...archive documentation within target timelines and close outcomes in systems Report and follow up on KPIs related to warranty costs and...System
- ...projects Contribute to the design and evolution of cloud-native systems and DevOps pipelines Backend development experience in Java... ...(AWS, Azure, GCP) Strong teamwork and ability to explain technical concepts to multidisciplinary teams Teamwork Clear communication...System
45.087 € - 83.000 €
...expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With... ...maintenance, auditing and continuous improvement of the HSE Management System related to logistics and transportation activities. /...SystemStage/TirocinioOrario flessibile- ...suppliers, lead root-cause analyses, and support corrective actions while aligning the... ...Non-Conformity Records (NCR) Provide technical support to buyers/engineering/BOM teams... ...frequently Knowledge of ISO9001 quality systems Knowledge of welding, NDT, surface preparation...SystemOrario flessibile
- ...lead times and propose countermeasures Define production process KPIs and implement reporting systems Perform qualitative and quantitative analysis and reporting Support change management processes and transition planning Requisiti fondamentali Bachelor’s...System
- ...implement control algorithms for turbine-driven machinery and related systems. You will work on software development, validation, and library... ...participate in project meetings, analyze nonconformities, and support new product introductions while traveling worldwide up to 10%...System
- ...improving manufacturing performance and supporting sustainable growth across internal teams... ...and the ongoing development of business systems.RESPONSIBILITIESMonitor manufacturing performance... ...and manage the vendor rating process.Support continuous improvement within cutting...System
- ...mercato della mobilità) cerca un/una Validation test Engineer che supporti il team nel garantire l’affidabilità, la precisione e l’... ...liEsperienza di 3 anni in ruoli di Test/Validation Engineer, QA Analyst o System Tester, preferibilmente maturata in contesti software complessi...SystemContratto con partita IVA
- ...of thedevelopment and update of the ERP system. RESPONSIBILITIES • To monitor production... ...define Production process KPIs and implement systems to create reports; • To make analysis and... ..., qualitative and quantitative; • To support change management process and transition...System
