CRM Data Analyst Intern

Giorgio Armani SPA

Giorgio Armani SPA The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and Purpose of the job

The resource will join the Client Engagement Department and, with the support of the tutor and under his supervision, will analyze and create reports on customer behavior across brands and channels, contributing to the implementation of a structured, data-driven approach and improving the volume and quality of collected data.

Responsibilities

• Contribute to conducting analyses and prepare reports on customer purchase behavior and interactions with marketing initiatives, e-commerce sites, events, and clienteling activities


• Monitor and update existing CRM reports to support business decision-making


• Provide ad-hoc analyses to dedicated teams (e.g., Client Engagement, Digital Business, Brands) using data visualization tools or SQL queries


• Collaborate with regional offices and other HQ departments to effectively communicate insights related to customer behavior

Requirements

• Master’s degree in Computer Engineering, Mathematics, Business Management or Marketing


• Ability to use Excel and Power Point


• Experience with data visualization tools (e.g., Tableau, Power BI) and knowledge of SQL is a plus


• Fluent in English


• Good communication and interpersonal skills, attention to detail, flexibility


• Analytical skills with an ability to clearly translate results into actionable insights

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.