Technical Platform Architect - CCaaS
Sprinklr
Overview
In this role you lead the design, deployment, and optimization of Sprinklr platform solutions for enterprise customers, with a focus on CCaaS and digital transformation. You'll work across sales, solution consultants, and delivery teams to ensure architectures meet customer goals and pave the way for successful implementations. You'll define architecture blueprints, craft security and operational artifacts, and ensure best practices and compliance throughout delivery. This is a hands-on, customer-facing senior role that shapes large-scale customer experiences on Sprinklr's unified platform.
Retribuzione / Benefits
- comprehensive benefits package
- voluntary healthcare coverage where applicable
- paid time off for wellbeing and personal time
- Mentoring Program
- region-based benefits information
- career growth opportunities
Responsabilità
- Design and implement Sprinklr solutions for assigned accounts, validating designs with stakeholders
- Lead solution architecture decisions and craft scoping estimates for TPA-driven engagements
- Produce architectural artifacts, security documentation, and operational foundations
- Create low-level designs and blueprints for digital transformation
- Ensure best practices, configuration health, and adherence to UAT/sandbox protocols
- Support project delivery, handover to customer success, and oversight during design
- Share industry use cases and best practices to improve customer experience
- Maintain awareness of Managed Services initiatives across accounts
Requisiti fondamentali
- 8+ years in architect/consulting roles with complex CCaaS/digital transformation focus
- Sprinklr platform experience through implementations/integrations
- Telco/call center network/infrastructure and SaaS/Cloud enterprise architecture
- Experience with telephony, network, database, security, integrations
- Ability to translate business objectives into outcome-focused roadmaps
- Expert knowledge of CCaaS, CPaaS, CFM/CRM/CSM stacks
- REST/SOAP APIs, Webhooks proficiency
- SAML/SSO/OAuth authentication knowledge
- Relational databases and MongoDB knowledge
- English and Italian fluency
- Role based in Milan with on-site presence 3 days/week
- team player
- proactive learner
- strong stakeholder communication
- CCaaS and digital transformation architectures
- Call Centre technology stacks
- CPaaS/CCaaS platforms
Offerta di lavoro pubblicata 1 giorno fa
Offerte di lavoro simili
- ...more seamlessly. We are looking for a Senior Integration Architect to join the Knowledge Management & Data team of our Customer.... ...solutions, ensuring alignment with business needs, technical requirements and organisational standards. What you will...ConsigliatoLavoro ibrido
- ...Motork is seeking a Data Architect & Engineering Lead to own and shape the data platform, guiding a small two-person team and setting technical direction. You will drive modern data practices and apply agentic AI concepts to automate workflows for our automotive SaaS...Consigliato
- ...Overview As Security Architect, you will design and promote advanced cybersecurity solutions for customers, collaborating with sales... ...sales and marketing to position Kyndryl solutions Provide technical consultancy across project lifecycles Conduct security assessments...ConsigliatoLavoro ibrido
- pHerzum Software S.R.L. Unipersonale is seeking a Senior Integration Architect to join the Knowledge Management Data team in a hybrid role based in Ispra (VA). You will design and implement integration strategies, APIs, and containerized solutions that align with business...ConsigliatoLavoro ibrido
- ...Overview As an AI and Data Technical Architect, you will lead the design and deployment of enterprise-grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. You will guide customers through complex integrations, collaborating with...Consigliato
- ...Overview In qualità di Technical Architect esperto nel team Commerce di Deloitte Milano, ti occuperai di disegnare architetture end-to-end per soluzioni Order Management e di guidare l'integrazione tra OMS, eCommerce, ERP e WMS in un contesto ibrido. Collaborerai con...Lavoro ibrido
- ...and feasibility Manage small, agile development teams in strategic IT programs Establish DevOps and CI/CD practices Lead technical implementation of cyber resilience requirements Analyze and optimize IT architectures, integrating legacy systems with cloud and...Orario flessibile
- ...initiatives Lead small agile development teams in strategic IT programs Establish modern practices like DevOps and CI/CD Oversee technical implementation of cyber resilience requirements Analyze and optimize IT architectures, considering legacy systems and cloud/...Orario flessibile
- ...ready narrative and guide multi-platform integration to improve CX.... ...cases and translate KPIs into technical priorities /liliSurface... ...experience in AI implementation, CX/CCaaS consulting, or technical... ...li /ulpPrincipal AI Solutions Architect, Customer Success varese, lombardia...
- ...seeking a Principal AI Solutions Architect based in Varese, Lombardia.... ...in AI implementation and CX/CCaaS consulting to shape reference... ...and guide multi-platform integration. The ideal candidate... ...years of experience, strong technical abilities, and a consultative...
- ...Overview As an Architect at Celonis, you will design transformative solution architectures for enterprise modernization and AI-enabled... ...level executives to translate strategic goals into actionable technical plans, driving value for top prospects and existing customers....Lavoro ibridoOrario flessibile
- ...You will shape architectural decisions for a multi-tenant SaaS platform and ensure alignment with platform principles. You'll... ...architectures and modular, scalable systems ~ Ability to drive technical decisions across multidisciplinary teams ~ Experience in AI...Lavoro ibridoTurno di pomeridiano
- ...architecture including UI, backend and infrastructure Provide technical leadership to the application development team Build and... ...distributed systems, microservices, event-driven architectures, cloud platforms, AI frameworks, etc. Experience with integration...
- ppAs an Enterprise Architect in Solution Consulting, you shape the future state for global... ...with business outcomes /liliBridge complex technical requirements with transformative... ...consulting role /liliMastery of Workday Platform Technology (source of truth for integrations...
- ...strategic direction and guardrails for APIs, events, messaging, and platform integration, translating ABB goals into an actionable... ...in governance-heavy environments without slowing delivery ~ Technical expertise in API Management (REST, GraphQL, Async APIs), messaging...Lavoro ibrido
- ...this role you design and implement secure, scalable Google Cloud Platform solutions for production workloads, collaborating with... ...Hybrid work model Career path toward Distinguished Engineer or Technical Leadership Advanced multi-cloud training and certification...Lavoro ibrido
- ...Overview In this Azure Architect role you design scalable, secure Azure architectures that enable business transformation. You work... ...Azure architectures Translate business objectives into robust technical solutions Lead architectural assessments, design reviews,...Lavoro ibrido
- ...As an Enterprise Architect in Solution Consulting, you shape the future state for global... ...with business outcomes ~ Bridge complex technical requirements with transformative enterprise... ...consulting role ~ Mastery of Workday Platform Technology (source of truth for...
- ...scalable, secure Azure-based cloud architectures and lead end-to-end technical spec definition. You'll work with cross-functional teams to... ...a dynamic, global environment with a strong emphasis on Well-Architected and FinOps principles. Retribuzione / Benefits Hybrid...Lavoro ibrido
- ...di progetti trasversali. Lavorerai a stretto contatto con PM, Technical Leader, Consultant e Developer per assicurare coerenza con best... ...Capacità di analisi e problem solving ServiceNow platform e relativi moduli Integrazioni tra ServiceNow e sistemi esterni...
- ...Conoscenza di Cloud Computing (IaaS, PaaS, SaaS) Conoscenza di almeno un linguaggio (Python o Java) Conoscenza di Google Cloud Platform Conoscenza di database relazionali SQL Conoscenza di almeno una tecnologia di Big Data (Hadoop, PySpark) Italiano e...RemotoOrario flessibile
- ...Overview As Lead Software/System Architect, you will shape the customer's secure, scalable... ...decisions across data mesh and AI data platforms, collaborating with cross-functional... ...containers, and microservices Lead technically with customer business, development,...
- Plenitude sta cercando un architetto/leader di piattaforma per guidare l’evoluzione delle piattaforme applicative in un contesto ibrido cloud/on‑premise. Lavorerai a stretto contatto con Infrastructure Evolution & Operations e Cyber Security per definire soluzioni cloud...Lavoro ibrido
- ...leadership role, you will grow and lead a team of Enterprise Architects supporting Celonis' sales-driven growth and enterprise modernization... ...Value Engineering, Product, Data Ops and Security to unblock technical blockers and ensure scalable, secure implementations. You will...Lavoro ibrido
- ...Overview As an Azure Data Architect at NTT Data, you design and operate cloud-native data processing systems with emphasis on security, scalability, reliability, and portability. You collaborate with business analysts and solution architects to translate use cases into...
35.000 €
pMeogroup cerca una figura ICT per supportare l'analisi dell'architettura applicativa, la mappatura dei flussi tra sistemi e lo sviluppo delle integrazioni necessarie al funzionamento della piattaforma Marketplace. La risorsa lavorerà nel team ICT dedicato al Marketplace...- ...Overview In questa ruolo, come Solution Architect, guiderai un team e curerai le relazioni con i clienti per progettare soluzioni avanzate di planning della supply chain. Supporterai trasformazioni digitali complesse e lavori in un team multi-geo di esperti di supply...
- ...anni di esperienza in progetti di integrazione Minimo 4 anni di esperienza avanzata su MuleSoft Anypoint Platform Certificazioni MuleSoft Integration Architect e MuleSoft Developer Conoscenza approfondita dei pattern di integrazione, architetture event-driven e...
- ...Overview In questo ruolo orchestrerai architetture cloud e AI su Azure, supportando team di sviluppo e senior architect. Lavorerai per definire ambienti Azure insieme a security e infrastruttura, valutando tecnologie AI e guidando l'adozione di soluzioni GenAI nel ciclo...Lavoro ibrido
- ...Overview As a Senior Enterprise Security Architect at Akamai, you'll drive adoption of our... ...with responsibility for the technical sales cycle Ability to present complex... ...Microsegmentation) Understanding of public cloud platforms (AWS, Azure, GCP, OCI) and cloud-native...RemotoOrario flessibile