IT Desktop Support- Milan, Italy.

ppbAxiom Technologies /b is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at /p pWe are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery. /p h3Key Responsibilities: /h3 ul liProvide first- and second-level support for desktops, laptops, printers, and mobile devices. /li liRespond to service requests and incidents via the ticketing system, phone, or in person. /li liInstall, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. /li liTroubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). /li liSet up and configure new employee workstations, including user accounts and permissions. /li liMaintain asset inventory and ensure accurate documentation of IT equipment. /li liAssist with onboarding/offboarding of employees from a technical perspective. /li liSupport remote users with VPN, remote desktop, and connectivity issues. /li liCollaborate with other IT teams on escalated issues or project-related tasks. /li liFollow security protocols and assist with antivirus, patching, and data protection policies. /li /ul h3Qualifications Required: /h3 ul liBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). /li li1+ year of experience in a desktop support, helpdesk, or IT technician role. /li liStrong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. /li liExcellent communication and interpersonal skills. /li liStrong troubleshooting and problem-solving abilities. /li /ul h3Preferred: /h3 ul liExperience with macOS or Linux environments. /li liIT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. /li liExperience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). /li /ul h3Working Conditions: /h3 ul liOccasional lifting of equipment (up to 25 lbs). /li liExperience required is 3-4 years. /li liA flexible schedule or after-hours support may be required during maintenance windows or emergencies. /li /ul pbWhat next? /b /p pIf you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to /p h3Job Category /h3 pTechnical /p h3Apply For This Job /h3 pAxiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? /p /p #J-18808-Ljbffr