Field Service Engineer (Temp. Contract) - Italy (Viterbo)

Your mission

Ciao a tutti e benvenuti nel team Sungrow Italia! Being Field Service Engineer (FSE) in Viterbo (Lazio) is an exciting task since you are the superhero our clients need. You know what do not hesitate to directly speak with them as if they would setup of our solutions will satisfy their needs, therefore, these are your most important tasks:

• Take ownership of dispatched customer issues.
• Support resources dispatched onsite by RFM during commissioning and on site services.
• Support the RFM/PjM during commissioning and site acceptance services.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, commissioning, repair, maintenance and test tasks as well upgrades or rework activities.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements
• Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities
• Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on site services
• Participate in the claim management and RMA process
• Taking care of service tools by ensuring an appropriate calibration process
• Take over randomly on call duties, partly on weekends and nights.

Your profile

All right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, ideally has, do not hesitate to “directly speak” with them as if that`s why it is essential for you to have:

• Education as Electrical technician or Engineer. (Let`s face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
• Italian & English language skills at least on B2
• Experience with Battery Storage solutions is beneficial.
• Experience dealing with customers in critical situations.
• Driving license is extremely important for the job
• H&S training to access to construction site with electrical specific training
• Willing to work on call duty AND to travel (60%).

Why us?

The true topic for this decade lies in energy! We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!