Quality engineer

Our client is a multinational company operating in the high-performance materials and packaging industry, specializing in the development and manufacturing of innovative fiber-based solutions for industrial applications. With a strong international presence, the company continuously invests in innovation, quality, and sustainability, providing products for a wide range of industries, including filtration, food, healthcare, construction, transportation, and energy.

To strengthen its manufacturing site in Turin, the company is looking for new professionals to join its Quality team.

The Quality Engineer is responsible for managing technical customer support activities and leading quality assurance and continuous improvement initiatives within the plant. The role ensures that products, processes, and services meet customer expectations and internal quality standards while supporting production excellence in a process manufacturing environment.

Acting as a key interface between customers, Operations, Sales, Product Development, and Quality teams, the Quality Engineer drives customer satisfaction, claim management, process optimization, and quality performance improvement, ensuring alignment with company objectives and HSE requirements.

Posizione:

Key Responsibilities

Customer Technical Support

• Provide technical assistance to customers in collaboration with Sales and Marketing teams, ensuring an optimal fit between the company’s value proposition and customer technical requirements.

• Manage relationships with customers’ technical, quality, R&D, and product development organizations.

• Support customers during product qualification, development projects, troubleshooting activities, and process optimization initiatives.

• Analyze customer feedback and complaints, ensuring timely resolution and implementation of corrective and preventive actions.

Quality Management

• Lead quality assurance activities within the plant, ensuring compliance with quality standards, procedures, and customer specifications.

• Manage customer claims, root cause analysis, corrective actions, and follow-up improvement plans.

• Monitor and analyze quality KPIs, identifying trends and proposing improvement initiatives.

• Support audits (customer, certification, and internal audits) and ensure effective implementation of action plans.

• Collaborate closely with production and quality teams to improve process capability, product consistency, and overall plant performance.

Process and Production Quality

• Drive continuous improvement initiatives through structured problem-solving methodologies (8D, Root Cause Analysis, Six Sigma, Lean Manufacturing, FMEA, SPC).

• Support production teams in identifying process deviations and implementing corrective actions to reduce waste, variability, and customer complaints.

• Participate in process optimization projects aimed at improving quality, efficiency, and sustainability performance.

• Ensure best practices and lessons learned are shared across departments and sites.

Cross-Functional Collaboration

• Cooperate with Product Development, Sales, Operations, Supply Chain, and Logistics teams to ensure proper management of projects, processes, and product developments.

• Support implementation of new products, process changes, and quality improvement projects.

• Contribute to portfolio management and performance optimization initiatives.

Health, Safety, Environment and Sustainability

• Ensure all activities are performed in compliance with HSE policies, procedures, and regulatory requirements.

• Actively contribute to the continuous improvement of safety, environmental, and quality performance.

• Identify and report any HSE or quality anomalies to the responsible functions and management.

• Promote a culture of safety, operational excellence, and continuous improvement throughout the organization.

Requisiti:

Required Qualifications

• Master's Degree in Chemical Engineering, Chemistry, Industrial Engineering, Materials Engineering, Paper/Textile Technology, or equivalent scientific discipline.

• 5+ years of experience in Quality Engineering, Technical Customer Support, Process Quality, or Production Quality within a process manufacturing industry (chemical, paper, textile, nonwovens, plastics, filtration, specialty materials, or similar).

• Proven experience managing customer quality issues, technical support activities, and continuous improvement projects.

• Strong knowledge of quality management systems and methodologies (ISO standards, Six Sigma, Lean Manufacturing, SPC, FMEA, 8D, RCA).

• Experience working in cross-functional and international environments.

Skills and Competencies

• Strong analytical and problem-solving skills.

• Excellent project management capabilities.

• Customer-oriented mindset with strong technical credibility.

• Effective communication and stakeholder management skills.

• Ability to influence and build relationships across all organizational levels.

• Excellent organizational and prioritization skills.

• Results-driven approach with a continuous improvement mindset.

• Ability to work independently and within multidisciplinary teams.

Languages

• Fluent English (mandatory).

• French knowledge is a strong advantage.

Travel Requirements

• Availability to travel nationally and internationally (approximately 20–30%) to support customers, suppliers, and company sites.

Preferred Experience

• Experience in specialty materials, filtration, paper, nonwovens, textile, chemical, or similar process industries.

• Exposure to international customers and multinational organizations.

• Experience with customer development projects and industrialization activities.

Luogo di lavoro: Turin

Modalità di lavoro: presenza in sede, con eventuale flessibilità da definire in base alle policy aziendali

Pacchetto retributivo: 50.000€ + MBO CCNL industria cartaria

Altre informazioni:

L’annuncio è rivolto ad ambo i sessi (D.lgs n. 198/2006) e nel rispetto di quanto disposto dall’art. 10 del D.Lgs n. 276/2003. I candidati sono invitati a leggere l’informativa privacy ai sensi dell'art. 13 e art. 14 del Regolamento UE 2016/679 sulla protezione dei dati. Aut. Min. Prot. R.0000155 del 31/12/2021.