Customer Growth Specialist

ppbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Growth Specialist based in Italy. /b /ppThe Customer Growth Specialist will own retention and expansion for an assigned segment of smaller video businesses.br/You will be accountable for the revenue that stays within your customer cohort and the opportunities to grow it.br/Rather than managing a traditional 1:1 customer portfolio, you will design coaching programs that can support customers at scale.br/You will use customer data to identify businesses at risk, understand growth barriers, and determine which interventions can make a measurable difference.br/Your coaching will cover practical growth decisions including pricing, packaging, positioning, offers, email strategy, funnels, and retention.br/As the first person in this role, you will build the playbooks, programs, and operating model that can eventually scale across the segment.br/The role combines customer coaching, data analysis, facilitation, experimentation, and commercial ownership in a remote global environment. /ph3Accountabilities /h3ulliOwn gross revenue retention and expansion for an assigned customer segment, with primary accountability for revenue retention and secondary responsibility for growth. /liliIdentify recurring reasons why businesses in the cohort struggle or stall and develop scalable coaching approaches that address those challenges. /liliDesign and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences. /liliAdvise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics. /liliMonitor customer data and cohort behavior to identify accounts showing signs of risk before they churn. /liliAnalyze retention curves, funnel performance, and customer behavior to determine which coaching interventions are producing meaningful results. /liliBuild repeatable playbooks, coaching formats, and processes that can become the foundation for scaling customer growth programs. /liliShare customer insights and recurring patterns with Product and Customer Success teams to help improve the broader customer experience. /liliUse AI tools to support research, session preparation, customer analysis, and the creation of coaching resources. /liliProvide customers with clear, practical, and honest guidance, including when difficult conversations or assessments are necessary. /li /ulh3Requirements /h3ulli3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field with meaningful ownership of business outcomes. /liliDemonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue. /liliStrong ability to understand business constraints, identify the underlying growth challenge, and translate insights into practical recommendations. /liliExcellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 customer conversations. /liliComfortable analyzing dashboards and developing informed perspectives on retention curves, cohort behavior, funnel conversion, and customer performance. /liliWorking fluency with AI tools for research, preparation, analysis, and content creation; comfortable incorporating tools such as Claude into daily workflows. /liliStrong results orientation and comfort with variable compensation tied to customer and business outcomes. /liliClear and concise communication skills, with the ability to turn complex concepts into practical, easy-to-understand guidance. /liliHigh level of ownership and comfort working with ambiguity, particularly when building a new customer-growth motion without an established playbook. /liliResilience and confidence when delivering honest feedback to customers who are personally invested in their businesses. /liliExperience as a creator, coach, or small business owner is a plus. /liliExperience with video businesses, online education, subscription, or membership businesses is advantageous. /liliFamiliarity with tools and platforms such as Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, or Instagram is a plus. /liliPrevious experience building scaled or one-to-many customer programs is an additional advantage. /li /ulh3Benefits /h3ulliFlexible paid time off and 8 company holidays. /liliRemote work within a global team. /liliPaid parental leave. /liliMedical, dental, and vision coverage for U.S.-based employees. /liliTechnology and home office stipend. /liliCoworking space stipend. /liliAnnual learning and professional development stipend. /liliOpportunity to build a new scalable customer growth program from the ground up. /liliPerformance-oriented compensation structure with a variable component and no stated ceiling on earnings. /liliDirect exposure to customer retention, expansion, coaching, and revenue growth. /liliBenefits may vary depending on location and local regulations, with final eligibility and coverage details provided during the hiring process. /li /ulp#LI-CL1 /p /p #J-18808-Ljbffr