CRM Campaign Developer @ YOOX

Location

Our offices in Milan, Italy

Department

Digital Marketing / CRM

Reporting into

MarTech Solutions Manager

Working Model

Hybrid

Contract Type

Permanent

Potential Start Date

July 2026

Role Purpose

As a CRM Campaign Developer at YOOX, the position will be the engine behind YOOX communications. You will orchestrate a seamless customer journey across multiple touchpoints on a global scale.

Responsibilities

• Campaign Orchestration: Take full ownership of the build and deployment of 360-degree communications, including web and app banners, emails, in‑app and push notifications, and clustered banners.
• Data‑Driven Personalization: Use data to deliver highly personalized, relevant content to our global customer base.
• Performance Optimization: Support ongoing A/B testing to continuously improve key performance indicators.
• Technical Best Practice: Act as the key point of contact for the Art team regarding email templates, ensuring layouts are optimized for performance and deliverability.
• Advanced Segmentation: Manipulate data sets to target key regions and customer segments with precision.
• Partnership: Work closely with our Email Service Provider to ensure technical best practices and deliverability standards are met.

Essential Skills and Qualifications

• Hybrid talent: technically savvy, data‑oriented, and possessing a keen eye for design.
• Prior experience using a professional ESP such as Salesforce Marketing Cloud, Braze, or SAP Emarsys.
• Strong understanding of HTML and CSS specifically for email, with the ability to troubleshoot and enhance code for cross‑client rendering.
• Fundamental knowledge of Figma or Photoshop for quick graphic tweaks, asset cropping, and text translations.
• Proven ability to thrive in a fast‑paced, entrepreneurial environment, managing multiple deadlines without sacrificing attention to detail.
• Ability to put data at the forefront of every creative and technical decision.
• Excellent organizational skills and a collaborative spirit; enjoys working within a team while remaining self‑motivated.
• Prior experience with push notifications and mobile‑first CRM strategies is a significant advantage.
• Fluency in English and Italian.
• Experience Level: Associate
• Workplace Type: Hybrid

LuxExperience is an equal opportunities employer. We welcome and will consider all applications regardless of race, nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, disability status or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please let us know.