Implementation Project Manager

pIn this role you guide the deployment of ServiceChannel for enterprise clients, aligning facilities, maintenance, and vendor management needs with scalable platform configurations. You collaborate with cross‑functional teams to translate real-world workflows into actionable projects, drive adoption through configuration and training, and ensure high‑quality, on‑time delivery. You’ll work closely with facilities, operations, and procurement stakeholders to shape implementations that scale across multi‑site sites and vendor networks. This is a hands‑on, client‑facing role in a dynamic, growth‑oriented environment. /pullimedical, dental, vision, life and LTD insurance /liliHSA /liliServe as a domain expert on ServiceChannel for facilities management and multi-site service delivery /liliLead discovery sessions to map facilities workflows, service models, and vendor structures /liliTranslate requirements into detailed project plans with scope, budget, and timelines /liliGuide configuration, training, testing, and go-live with focus on real-world adoption /liliCommunicate technical and functional concepts to both technical and non-technical stakeholders /liliFoster cross‑functional collaboration with Customer Success, Product, Engineering, and global teams /liliProvide end-to-end client support including configuration recommendations and integration /liliTroubleshoot complex functional/technical issues in facilities workflows and vendor management /liliManage customer and internal resources to meet milestones and ensure quality delivery /liliMentor junior project managers on implementation methodology and facilities best practices /liliBachelor’s degree or equivalent professional experience /lili2+ years managing enterprise software implementations (CRM, EAM, FM, or similar) /liliStrong understanding of Service Delivery environments /liliProven experience managing all phases of the enterprise implementation lifecycle /liliDemonstrated ability to deliver complex, multi‑stakeholder implementations /liliStrong problem‑solving skills with independent issue resolution /liliExcellent written and verbal communication skills /liliStrong organizational skills with ability to manage multiple projects and budgets /liliAbility to mentor and support other project managers /liliWillingness to travel up to 40% /liliClear and confident client-facing communication /liliMentoring and coaching /liliHTML /liliCSS /li /ul #J-18808-Ljbffr