Moncler Deputy Store Manager - Milan
Moncler
Overview In this role, the Associate/Deputy Store Manager is a strong Moncler Ambassador, supporting the Store Director in all his responsibilities. He/she is responsible for achieving store business objectives and embody Moncler's core values and visionary spirit in the market. He/she is an inspiring leader, able to lead with innovation, developing and nurturing the unique talents of the store team through dynamic and motivational management and mentorship. As a leader, he/she brings the Moncler Client Experience to life, fostering enduring client relationships, and consistently striving for excellence, aiming to exceed all expectations. Your Impact CLIENT Clienteling
- Build and maintain strong, personalized client relationships through attentive service and tailored recommendations;
- Foster client loyalty by proactively engaging with clients and understanding their preferences.
- Coach Client Advisors to optimize their clienteling performance and ensure the teams is all aligned on the different client initiatives and actions to take
- Deliver an exceptional in-store experience through high-touch service and support the overall client experience in the store
- Quickly address client concerns, offer personalized assistance, and ensure a welcoming and sophisticated environment.
- Develop and execute the store's client development strategy;
- Grow the existing client portfolio, expand the client base, and support long-term goals related to clienteling excellence.
- Engage with clients, identify their needs, recommend products, and guide them through the purchase process;
- Coach the team to create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client's needs and expectations;
- Contribute to revenue growth while ensuring high client satisfaction.
- Maintain deep knowledge of all product features, craftsmanship, and brand storytelling;
- Use product expertise to enrich the client experience and support sales performance.
- Set, monitor, and analyze store KPIs, being focused on excellent performances and results;
- Take action to optimize performance and achieve business objectives.
- Define clear, measurable targets aligned with the store's goals;
- Track progress and ensure alignment across the team.
- Ensure compliance with company policies and maintain operational accuracy and efficiency.
- Implement, maintain, and optimize operational processes to support seamless store functioning.
- Safeguard store assets, equipment, and IT systems;
- Ensure proper functioning and timely resolution of technical issues.
- Oversee inventory acquisition, storage, tracking, and replenishment to maintain optimal stock levels and minimize shortages or excess.
- Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.
- Maintain highly qualitative VM standards and ensure proper inventory management and display alignment with store aesthetics and sales strategies.
- Create an exciting work environment where trust and respect for diversity is valued;
- Coordinate daily team activities to ensure smooth store operations and alignment with objectives.
- Foster a positive and collaborative work environment;
- Lead the team to achieve common goals, identifying clear priorities, responsibilities and definition of role;
- Recognize talent and potential, support the professional development of team members through coaching, training, and ongoing feedback.
- 7+ Years in solid managerial experience, preferably acquired in luxury retail, with familiarity in dynamic, structured, and performance‑driven contexts;
- University degree in studies in hospitality, business or fashion management will be considered as a plus;
- Fluency & sophistication in Italian and English;
- A strong floor presence attitude, able to inspire trust, engage multiple stakeholders, and elevate the client experience;
- A genuine leadership personality, capable of motivating the team, promoting a culture of collaboration, and driving excellence;
- A positive, energetic approach, showing curiosity, adaptability, and strong team spirit, essential to grow in a fast‑evolving environment;
- Strong analytical mindset, with the ability to set clear priorities and contribute to the store's strategic development;
- Proficiency with digital tools and applications;
- Openness to relocation will be considered as a plus
Offerta di lavoro pubblicata 21 giorni fa
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1.600 - 2.000 €/mese
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