Nuance Audio Glasses Operations Specialist

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

The Nuance Audio Operation team is focused on support & operations of the Nuance Audio products and platforms worldwide. This team is a tier 2 escalation supporting the tier 1 customer Single IT point of contact for the Nuance Audio Glasses business team to support demos, trade shows or other product communication events.

Main responsibilities:

• Run the business operations tasks including, but not limited to
• Planning and leading the IT portion of Nuance mobile app push notification campaigns.
• Planning and leading Nuance device firmware upgrades.
• Coordination of mobile app editorial content upgrade (e.g. legal texts).
• Proactive support in the improvement of all the educational and troubleshooting content (Leonardo, manuals, NuanceAudio.com web site content).
• Management of the app configuration parameters on the backend systems (localization, website URLs, etc)
• Application Maintenance worldwide single point of contact
• Coordination and routing of all the incident notifications related to Nuance Audio glasses and the supporting back-end platforms. Interfaces are the R&D team in Agordo, the Nuance team in Israel, system integration partners in Italy and the B2C and B2B EssilorLuxottica customer care teams.
• Management of the Jira and ADO platforms and projects implementing the Application Management flows
• In charge of the measurement (KPIs) of the end-to-end quality of the product, together with providing feedback to the project teams
• In charge of the Application Management processes and improvements
• Business support
• Single IT point of contact for the Nuance Audio Glasses business team to support demos, trade shows or other product communication events.

Main requirements:

• Good English: written, spoken.
• Communication skills (interfacing both Business and Tech Teams)
• Digital IT/Tech background
• Knowledge of process (in store, after-sales, application management)
• Flexibility and proactive approach
• Analytic and proactive approach

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.