Guest Services Coordinator

Position Summary

Calling all administrative, customer service, and event operations professionals!

This position serves as a receptionist and general administrative support for the facility’s administrative work area, including serving as the primary point of access to the UD Arena. This position is responsible for regulation of visitor traffic, mail distribution, providing information and direction in person and over the telephone in response to inquiries concerning events at UD Arena, rentals, or other general information. This position provides human resource and budget support by coordinating the reimbursement of petty cash to UD Arena employees while maintaining proper documentation on expense reports for Bursar’s office and coordinating personnel action forms (PAF’s) for all UD Arena part time staff, which includes completing hiring paperwork, keeping accurate records of new hires and resignations, time clocks, student employment, and other administrative activities for part time employment. Additionally, this position provides general administrative support for the marketing, operations, and sales staff in the Arena including: repair orders on office equipment, printing services, route and distribute incoming UPS, FedEx deliveries and making sure all outgoing overnight packages are labeled and coded to correct accounts including packages for the Equipment Room. This position also administratively facilitates security control procedures such as issuing identification badges and/or passes to visitors; providing card reader access to employees and coaches for access to the Arena. Additionally, the position will assist the ticket office with basic ticket support (printing tickets, customer payments, mobile device help, etc.).

Minimum Qualifications

• High school diploma
• 2 years successful experience as a receptionist/secretary demonstrating composure and professionalism in difficult situations within a fast paced, high stressed, and challenging environment
• Ability to work independently and to interact pleasantly and professionally with customers, peers, and employees and communicate effectively and clearly
• Proven ability to operate and manage the demands of a multi-line telephone in a professional and effective manner
• Expertise in computer software: word processing and spreadsheet programs, operate general office machinery and possess a willingness to learn software and hardware operations in areas inexperienced
• Ability to work nights and weekends, as needed

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• College degree or successful completion of some college/post secondary coursework in business related programs
• Work experience in a fast paced, energetic environment along side professional, non professional staff
• Knowledge of administrative processes and procedures at the University of Dayton
• Basic ticketing background or knowledge

Equal Opportunity Statement

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.