Manager Automation & Clinical Software Solutions

Wondering what’s within Beckman Coulter Diagnostics ? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Manager, Customer Service , WITS (f/m/d) will have responsibility to lead and oversee one (Team 1) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end‑to‑end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment.

In This Role, You Will Have The Opportunity To

• Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components..
• Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
• Track performance metrics, analyze operational data, and implement improvement initiatives.
• Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.

The Manager, Customer Service , WITS (f/m/d) will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace. It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication, exchanging ideas and fostering an environment of teamwork and mutual respect.

In addition, certain personal attributes will be necessary components of the successful candidate’s background for the role:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
• 5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA. Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations. Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
• Very customer focused and has strong interpersonal and communications skills. Ability to influence others – ability to inform, convince, and persuade others to action on key initiatives
• High energy, able to handle conflict. An independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations. High adaptability in a dynamic environment
• Fluency in English and Italian; Additional EMEA languages (e.g., German, French, Italian, Spanish) are advantageous.

Working Conditions

• This role is REMOTE based in Italy. Alternative locations can be considered as exception if based in South EU close to an international Airport
• Willingness to travel across the installation assigned (up to 50-70%, depending on portfolio and go‑live schedules).

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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