Specialist - Firenze

ppAt Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. /p pSince its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. /p pWith 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. /p h3As a Specialist, and a valued member of one of the Firenze team, you will excel and enjoy this position if you are ready to actively handle the following missions: /h3 ul liManaging and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click collect, App download). /li liMonitoring team performances (both personal and store KPIs) and define corrective actions. /li liManaging the department team and its performances, developing team members skills and talents. /li liEnsuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection) /li liTraining on technical skills. /li liResolving any disputes. /li liDeveloping team working spirit and animate every member of the team to make them achieve their goals. /li liInforming the team through briefing about the current results and the daily/monthly objectives. /li liGuaranteeing the best Costumer Journey ensuring guidelines respect. /li liMonitoring and sharing daily results with Store Manager and all the team. /li liEnsuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication). /li liManaging performances of In Store services (internal, external) /li liOrganizing and planning the Booxi platform. /li liDaily correspondence with Trade Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass). /li liSupporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy. /li liManaging the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies. /li /ul h3Here are the Key Competencies for this Role: /h3 h3Critical Thinking /h3 pTo approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors. /p pTo effectively guide the completion of activities to achieve expected results. /p pTo ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks. /p pActively contribute to teamwork. /p h3Excellence Orientation /h3 pTo prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence. /p pAbility to organize the workday based on assigned tasks and priorities. /p h3How to be successful in the role and at Sephora: /h3 pBy staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora. /p h3Here, you will find: /h3 ul libCommunity: /bin which authenticity is embraced, and the strength of our differences fuels our collective spirit. /li libCulture /bbof empowerment, learning growth: /b you will have the tools, space and opportunity to learn, innovate and lead. /li libMeaningful Rewards: /bcompetitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products. /li libWork that brings fulfillment: /bFrom delighting clients every day, to inspiring our industry at large, every action makes a difference. /li libSephora Stands: /bpositive social and environment impact activities organized by our “Sephora Stands” committee. /li /ul pJoin us and belong to something beautiful. /p pAt Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone. /p /p #J-18808-Ljbffr